2 of 5 people found the following review helpful
Toshiba Satellite Review,
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This review is from: Toshiba Satellite L855-S5240 15.6-Inch Laptop (2.5 GHz Intel Core i5-2450M Processor, 6GB DDR3, 640GB HDD, Windows 7 Home Premium) Mercury Silver (Personal Computers)
Even though the laptop's technical features are much improved over my last laptop it's the little things that have caused me to not be satisfied with this product:
1. When I experienced a technical problem with a keyboard function I was not able to locate either an Amazon or a Toshiba customer service point of contact to assist. When I finally was able to contact Amazon (their phone support is nonexistent)their response was not to assist in correcting the problem but to have me return the laptop, in which they then told me they could not replace the laptop since they had none in stock.
2. It appears to be an industry practice from web site purchases but I was not happy that the laptop was not preloaded with Office, as are offered by brick and mortar establishments.
3. I have noticed that the pointer pad and the left click bar are not consistently functioning, when I have only had the laptop for about six weeks. I purchased a mouse to minimize the wear and tear on these functions. These functions on my six-year old HP laptop continue to function properly.