Customer Review

5 of 5 people found the following review helpful
2.0 out of 5 stars It's broken by design, December 5, 2010
This review is from: TomTom XL 350TM 4.3-Inch Portable GPS Navigator (Lifetime Traffic and Maps Edition)(Discontinued by Manufacturer) (Electronics)
I purchased one of the because I have always had TomToms and I like them. The price was great at $99 with lifetime traffic and maps. I hooked the device up as soon as I left the store, easily added "home" and selected "Navigate to Home". I liked everything about the device and was quite happy with my upgrade until I noticed that it didn't seem to be giving as much voice directions as my old unit did. Driving down the the interstate I saw that it gave a visual image change for my upcoming exit but there was no verbal announcement.

At home I updated the firmware and maps and took it back out for a drive. Still little to no audio announcements of turns and distances. I even turned my old unit on to see how different they were and found the new unit to be silent where the old one was providing information.

I drove back to BestBuy and exchanged the unit for another because it was broken (at least I thought it was). The second unit behaved in exactly the same way. A check of the TomTom website for support found that they knew there was a problem with this. The site stated that if you turned the volume up past 85% it might go silent. The workaround, they said, was to make sure the "tie volume to car speed" button (or something like that) was selected. The problem, they stated, would be addressed in a future upgrade.

I tried the workaround but it didn't work as advertised. I also found a forum post on their site from September of this year complaining about the problem. I decided that if they knew the problem existed in September and hadn't fixed it by December there was no reason to keep the unit and hope it would somehow work out. That's the beauty of marketplace competition. Grabbed a Garmin and am quite happy with it.
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