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Customer Review

28 of 32 people found the following review helpful
3.0 out of 5 stars Nice watch, but it DOES have a battery to replace., August 27, 2012
By 
This review is from: Citizen Men's BW0072-07P Eco-Drive Gold-Tone Stainless Steel Watch With Brown Leather Band (Watch)
After about 5 years, this watch stopped running--even after extended time in bright light. I returned it to Citizen and was told it needed the rechargeable battery replaced.

Now I know it's not the same as the regular battery replacement needed in most quartz watches, but it's somewhat misleading for Citizen to say "it never needs a battery"; that's simply not true. I have a radio-controlled Casio quartz watch that's going on six years on the original battery, so five years here is not remarkable. Plus, the new battery in this one requires something more than a trip to the local jeweler. It was a $40 charge +shipping to and from Citizen. My wife gave this to me so I likely would not have bothered otherwise.

It's a nice watch, but don't think it'll never need a battery. No more Eco-Drive for me. If I have to replace a battery anyway, I'll go for one that's not half the price of the watch.
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Showing 1-10 of 12 posts in this discussion
Initial post: Apr 14, 2013 7:03:52 AM PDT
good inormation to know

Posted on May 24, 2013 5:22:23 PM PDT
Doc in NC says:
Perhaps they changed their policy, but the manual I just received with this watch says that in the unlikely event the battery EVER needs to be replaced, they will do it free of charge.

Posted on Jun 1, 2013 2:30:16 AM PDT
Aaron Creagh says:
I had one for a few years and I never had a battery problem. The Eco-Drive system watch works well.

Am I saying that it will never have a problem of some kind. No. But the Citizen watch I bought in the past, more than did the trick for me, all the way around.

In reply to an earlier post on Jun 13, 2013 8:22:33 PM PDT
Last edited by the author on Jun 13, 2013 8:30:55 PM PDT
DJA says:
I didn't have a problem either, for five years. My criticism is with the claim to never need a battery. That just not a fair claim. (although they do not call the battery a "battery". They called it an energy cell -- or something similar. Maybe that's how they justify the battery language. If they said you will possibly never need a battery, that would be more accurate.

In reply to an earlier post on Jun 13, 2013 8:25:20 PM PDT
DJA says:
Interesting that they apparently now cover the battery as a warranty item. They certainly charged me though.

In reply to an earlier post on Jan 7, 2014 6:49:45 AM PST
According to Citizen, after twenty five years, the watch will only run for three months in total darkness instead of six. If the battery needs replacement, it was a defective battery. This was the reply to an email I sent to Citizen US regards their battery statement.

In reply to an earlier post on Aug 9, 2014 2:04:50 PM PDT
smooches says:
now this is good info.

Posted on Feb 18, 2015 4:41:35 AM PST
j.w. says:
A battery every few years? What a complainer.

In reply to an earlier post on Feb 21, 2015 7:52:17 AM PST
Last edited by the author on Feb 21, 2015 7:57:57 AM PST
DJA says:
Did you actually read the review, or are you just a troll?

Posted on Feb 25, 2015 7:23:53 AM PST
I have a Citizen SKYHAWK. I have never had to replace anything in the watch for the last fifteen years. runs great!
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