Customer Review

39 of 42 people found the following review helpful
5.0 out of 5 stars Great experience with Sharp USA...., December 24, 2009
This review is from: Sharp AQUOS LC65E77UM 65-Inch 1080p 120Hz LCD HDTV with Gold Bezel (Electronics)
I originally purchased a floor model 65inch Aquos LCD TV model 65D64U from Sears in September 2009. Sears had the floor model for some time and placed it on clearance with a price that was unbeatable. I trucked the TV home and it looked pretty good for the first two weeks. Shortly afterwards however, two ghost like horizontal bars streched acrossed the screen that were about one inch in length each. I left it alone hoping it was a bad input or poor signal from my Dish Network HD box. The lines persisted, even with other components hooked up to different inputs. Needless to say, I was not very happy with the picture as the bars were awfully distracting.

I contacted Sharp via their Aquos Advantage online chat and was told to take several pictures of the problem and send via e-mail to their customer service. I did as instructed and recieved a phone call the next day. The representative set up an in-home repairman visit for the next business day. The repairman came as promised (and on time) and related that the problem seems to lie within the screen for which he can not repair. He called Sharp and notified them that he can not repair it. I was told that I should recieve a call from Sharp within three business days as they had to send a request to the powers that be to determine if they were going to exchange the television, or attempt to repair same.

Sure enough, I recieved a call within three business days from Sharp who promptly advised me that they will exchange the television, free of charge, which includes shipping and returning the old unit back to them. Even more astonishing I was told that my current television is "old" and has been discontinued. I thought "great, now I am going to have to come up with the difference for a new model TV". But, not only did they not give me a hard time about the "old" discontinued model, but they advised me that they were going to exchange it with their newest model (LC65E77UM)! I was told it would be shipped via freight and may take several weeks to recieve. I only waited a week before it was carried in my front door.

This newer LCD exchanged TV looks great and has noticably better picture quality than my previous. I wrote this review because I am a skeptic when it comes to manufacter warranties, especially when it comes to high end electronics. I expected lengthy repair orders, shipping it to them, and being without a TV for a month or two. However, the time I notified them of my problem, to recieving a brand spanking new (upgraded) TV, was less than a month. Only paperwork required from me was to fax a copy of my proof of purchase. They took care of the rest. I applaude Sharp for upholding their warranty and resolving the issue quickly and hassle free. I will definatly continue to buy Sharp products knowing that they stand behind them when they fail!
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4.2 out of 5 stars (17 customer reviews)
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