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Customer Review

The manufacturer commented on the review belowSee comments
47 of 51 people found the following review helpful
2.0 out of 5 stars Good at first but then issues with filters, December 5, 2010
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This review is from: 3M Filtrete Water Station (Kitchen)
I have been using this system for about 4 months now and about 2/3 weeks ago I started having a musty/mold type taste in my water. I replaced the filter since it was time to replace it anyway. I flushed about 3 full sets of bottles through the filter and system to make sure there was no residue left from the old filter. The first set after that seemed to be ok. After about 2 weeks though it now has a mold/mildew taste again. I tasted the water right out of the tap and that flavor is not there. After having it happen twice I will not be using this filter system again.
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The manufacturer commented on this review(What's this?)
Posted on Jun 28, 2012 12:40:04 PM PDT
3M says:
(MANUFACTURER)
Thank you for sharing your experience. Filtrete™ would not expect this to happen. We invite you to contact us directly at 800-388-3458 (7:00 am to 6:00 pm US CST M-F) to discuss additional quality issues and to send out Postage Paid Label for the return/replacement of the product for our quality lab to review.
 
 
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A comment by the manufacturer   (What's this?)
Initial post: Jun 28, 2012 12:40:04 PM PDT
3M says:
(MANUFACTURER)
Thank you for sharing your experience. Filtrete™ would not expect this to happen. We invite you to contact us directly at 800-388-3458 (7:00 am to 6:00 pm US CST M-F) to discuss additional quality issues and to send out Postage Paid Label for the return/replacement of the product for our quality lab to review.

In reply to an earlier post on Aug 21, 2012 1:37:12 PM PDT
S. Ragland says:
Hi! I opened one of the bottles of water that I had in the fridge and it had the same smell/taste. Then I had my daughter hand me another bottle(one of the replacement bottles with the screw on lids) out of the fridge that had come from the same batch of water and the smell/taste wasn't on that one. Come to find out my son had washed the lids in the dishwasher closed. It was the rubber ring that was moldy. Now we make sure every lid is washed opened so that we don't have the same issues.
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