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Customer Review

The manufacturer commented on the review belowSee comments
34 of 39 people found the following review helpful
1.0 out of 5 stars Two My Book 3TB Drives Failed Within 6 Months, October 14, 2011
This review is from: WD My Book 3TB External Hard Drive Storage USB 3.0 File Backup and Storage (Personal Computers)
Both of my My Book 3TB USB 3.0 drives failed within 6 months of purchase and within a month of each other. Both were running in a benign office environment and, after initial installation, neither were touched. I think that in each case it was the interface that died because, with either of the failed drives attached to my desktop computer, the computer would not boot. Based on this experience, I will not again entrust my backups to a My Book drive.
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The manufacturer commented on this review(What's this?)
Posted on Dec 21, 2011 4:35:58 PM PST
We appreciate your feedback and apologize for any inconvenience you may have experienced with these My Book Essential external drives, as this is not the typical experience with the product. We are truly sorry to hear that both units failed within six months of use. Nevertheless, we would like to assure you that Western Digital does rigorously test and verify all of our drives, prior to shipping, with burn-in and diagnostic tests, and we stand behind our warranty and will offer replacement product for defective drives, via our RMA process throughout the duration of the product's warranty. We would appreciate the opportunity to further assist you, and resolve any further concerns you may have with the device and/or your experience if possible. You may contact us at 1 (800) 275-4932, or via our support website at: http://support.wdc.com/rs/. Please indicate within the online case creation or with the first support agent you speak with, that you are responding to an Amazon review, so we route you and your information to the correct team members.
 
 
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A comment by the manufacturer   (What's this?)
Initial post: Dec 21, 2011 4:35:58 PM PST
We appreciate your feedback and apologize for any inconvenience you may have experienced with these My Book Essential external drives, as this is not the typical experience with the product. We are truly sorry to hear that both units failed within six months of use. Nevertheless, we would like to assure you that Western Digital does rigorously test and verify all of our drives, prior to shipping, with burn-in and diagnostic tests, and we stand behind our warranty and will offer replacement product for defective drives, via our RMA process throughout the duration of the product's warranty. We would appreciate the opportunity to further assist you, and resolve any further concerns you may have with the device and/or your experience if possible. You may contact us at 1 (800) 275-4932, or via our support website at: http://support.wdc.com/rs/. Please indicate within the online case creation or with the first support agent you speak with, that you are responding to an Amazon review, so we route you and your information to the correct team members.
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