31 of 33 people found the following review helpful
Great Toy....Bad Engineering and even worse customer service,
= Durability: = Fun: = Educational:
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This review is from: Little Tikes Giddyup n' Go Pony (Toy)I purchased 2 of these ponies for my 3 year olds for Christmas. It was all they asked for and carried the Little Tykes catalog around for months. When they saw them next to the tree Christmas morning it was heaven...for them and me. Minutes after they got on them BOTH of the ponies tails fell off. Figuring Mommy didnt put them in right, 3 other people tried to get them to stay on. No luck. Every time they "swished" off they'd fly. Then one of my girls showed me she had little black pieces of rubber all over her hands. I looked at the handle and the foam was coming off. I checked the other pony and the same thing was happening. Needless to say, I was getting more furious by the second. It took me 3 months to save up $400 to buy these things. The first biz day after the holiday I began my quest to contact Little Tykes. The pony did not exist in their service portion of their website. So I had to select a different product to even be able to email them. I received an email about a week later saying I needed to provide copies of my receipts, which I did immediately. About a week later I received a phone call from another company (?) saying the new parts were being shipped out and how sorry they were that I had these issues. 2 weeks later I received a large envelope in the mail - containing 1 tail.
I have tried to contact both Little Tykes and the mystery company (thank goodness for caller ID) several times (its now mid-March) and left so many voice mails I lost count. No return phone call. The ponies remain tailess (even the single replacement tail wont stay on) and Ive had to wrap tape around the handle bars.
Its a great toy in theory, but the Little Tykes quality I had come to trust was just not there. And their customer service is horrendous. Never again.
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Initial post: Jan 10, 2010 5:46:19 PM PST
Timothy D. Thomas says:
I had the same problem with the tail. I tried to push it in but it wouldn't klick, after realizing that I was about to brake the plastic piece I gave up trying to make it klick... and there it was.. my lightbulb came on.. if it won't klick to stay.. it will stay with glue! so for everybody that has the problem with the tail, just put some glue in the whole and stick the tail in. it hasn't come off.. BUT i got a big problem, the horse is still new, BUT the brake comes on all the time now, we haven't even used it outside or anything, just pushed the kids around on it because that thing will NOT go on carpet, forget it. it will not move right. so... yes wonderful, I spent 200 dollars on it and it will not move now at all, because when i release it, even without the kids sitting on it ,and make it go, they brake will come on.. ???!!??
and another thing >>> the zipper opened twice, without the kids messing with it... so now i have a great 200 dollar decoration in the livingroom. I am really truly disappointed about this product! and I am bringing it back, and I better not get any trouble! i want my money back!
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