1 of 1 people found the following review helpful
ZERO customer service,
This review is from: magicJack: PC to Phone Jack (Office Product)
The actual device works great. The voicemail is super handy as it comes thru as an audio file in your email.
CUSTOMER SERVICE is an entirely different thing! It is DREADFUL! Here's an example:
I just had this conversation with customer support today 11/2011
Me: So, in April I paid $20 to replace my Canadian #'s...BUT clicked the wrong thing and didn't "change" but "added" other numbers for some useless unknown reason...so I paid $20 and now I'm still going to get charged $20 for the annual use of Canadian #'s I thought I changed UNLESS I give you $20 MORE and then I don't have to pay? Just so we're clear?
Me: I would like to have a manager or someone call me.
Heather: Basically, you are already talking to one of the Manager.
Heather: And it's not our fault that you clicked the wrong button when changing your phone number last April.
Checking the web I see that there are MANY people with similar experiences with this dishonorable company...cool product but rotten people in charge!! The lady said a lot of "rude" things to me that blew me away. Ultimately, she would not budge on helping me and I feel totally trapped.