Customer Review

21 of 22 people found the following review helpful
4.0 out of 5 stars Review of Audio CD, July 14, 2006
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This review is from: Difficult Conversations (Audio CD)
I'm writing this review of the 5-CD audiobook, not the book. The CD is a must-have, whether you've read the book or not. In it, actual examples are acted out of all kinds of conversations before and after the techniques are used. After listening to the CD I can easily recall what to do when I find myself suddenly in a difficult conversation, because i've actually heard it. Also, as you move through the sessions, the authors go just a bit deeper and deeper until one finds oneself admitting some very personal truths. I think the reviewer below who recommends Dale Carnegie instead didn't hear the CDs -- I didn't get the same result from Dale's books, as I have from listening to these CDs. The ultimate result of having listened to the series a few times? I don't get thrown off balance (their term) so often when I suddenly realize the other person is reacting negatively to what I thought was positive, and vice versa. I just switch into a different mode and many times, the person (either me or my companion) has forgotten they were upset at all.

Now for my complaints, which lost them a star: the CDs are extremely low budget. The packaging has no guide and the content within the CDs is not organized very professionally. There is no heading labeling each track, so if one has to stop listening one won't know where they left off. Also, sometimes a section that should be on its own track begins within a track, somewhere in the middle, so if you want to find where it begins, you have to go back and search for a while for the exact beginning of the idea. How they thought that was logical I don't know. And, they don't have a recording at the beginning of each CD so you know where you are, to help you in remembering so you can refer back to which CD has what you want. Finally, the voices used to herald new chapters/key points, are not consistent - so that it's easy to miss them as they go by, if you're doing something else at the same time. This is a major no-no in radio presentation, which I would have thought the experts at Harvard would be on top of.
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4.6 out of 5 stars (188 customer reviews)
5 star:
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