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Customer Review

28 of 35 people found the following review helpful
2.0 out of 5 stars Very Disappointed, February 7, 2010
This review is from: Char-Broil TRU 4-Burner TRU Infrared Gas Grill Burner (Lawn & Patio)
This is the first time I have ever reviewed a product. I am guilty of having gotten excellent products from Amazon and so didn't bother to give the good reviews that they deserved. This item was such a disappointment I felt compelled to write this review.

I purchased the four burner version of this and I was very pleased with the way it grilled food and its ease of use. That is on the plus side.

The down side is that even though I followed all the instructions on care an cleaning within 6 months the grill plates and housings were rusting out and the welds were breaking after a couple of times when I removed them for cleaning. Very poor welding and substandard stainless steel makes what would otherwise be an excellent product a very poor one. (note: I grill a lot!)

I priced replacements for my three grates with housings and with shipping they would be $140.00 which is almost half the price I paid for the entire grill at Lowes. And these would be the same crappy stainless that came with the unit.

I would gladly pay double that for high quality stainless ones that were welded properly and would last for many years.

The only reason I gave it two stars is for the excellent way it grills. the technology is sound, the product is just too cheaply made where it counts.
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Showing 1-2 of 2 posts in this discussion
Initial post: Nov 5, 2013 2:19:40 PM PST
Joo Kim says:
$280, I think you are talking about the wrong grill. The TRU infrared grill is $450+. I think you are referring to the cheaper non Infrared grill.

Posted on Jan 22, 2015 5:25:32 PM PST
Keeso says:
The model reviewed here can't be purchased at Lowes or Home Depot. This is from Charbroil's Performance series which is NOT sold in these stores. Home Depot exclusively sells the Gourmet Series and Lowes sells the Commercial Series; NOT this grill.
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