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Customer Review

The manufacturer commented on the review belowSee comments
49 of 55 people found the following review helpful
5.0 out of 5 stars ALL FIXED! yes!, January 23, 2012
By 
This review is from: Razer Mamba Rechargable Wireless PC Gaming Mouse (Personal Computers)
I was purchased this by my amazing wife for a christmas gift. My first request for support was January 6th.

The mouse would do random jumps. It is annoying and made playing games not fun at all. I have spent hours collecting tests and proof that this is happening. Finally, razer support told me to return it for a replacement. I was optimistic, yet skeptical.

Today I got the new mouse. After a few hours of use, it started to exibit the exact same issues. I have been putting together more tests to show I am not crazy.

I even searched youtube for people with the same issue. This is the best one to show what is goign on: *edited youtube linke* just youtube mamba 2012 tracking issue.. you will see what I am having issues with. I don't care that it jumps when I lift the mouse. I care that when I use the mouse in normal operation, it jumps.

I have video after video and paint canvas savings after paint canvas showing this same issue.

Please be careful when you purchase this product. I have contacted razer support for a refund. I will update when they get back to me.

IT IS SO FRUSTRATING!

*updated*
After updating the firmware of the mouse, everything worked perfect. I played for hours last night and had no tracking issue. I feel confident that once the firmware is released there will be a LOT of happy customers.

Thanks for making good razer.
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The manufacturer commented on this review(What's this?)
Posted on Jan 24, 2012 11:28:06 AM PST
Razer|Wave says:
(MANUFACTURER)
Hi Jonathan,

I am sorry to read of any issues with your Razer Mamba 2012. It is very strange that you would have this problem with 2 separate units. I will be sure the support team addresses your support tickets and resolves your issues and/or your refund. We do not want anyone's mouse causing the random jumps you describe.

Razer|Wave
 
 
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Showing 1-3 of 3 posts in this discussion
A comment by the manufacturer   (What's this?)
Initial post: Jan 24, 2012 11:28:06 AM PST
Razer|Wave says:
(MANUFACTURER)
Hi Jonathan,

I am sorry to read of any issues with your Razer Mamba 2012. It is very strange that you would have this problem with 2 separate units. I will be sure the support team addresses your support tickets and resolves your issues and/or your refund. We do not want anyone's mouse causing the random jumps you describe.

Razer|Wave

In reply to an earlier post on Jan 24, 2012 11:29:44 AM PST
Jon says:
Thank you. They are already addressing it. I hope to update this review with something positive. I will keep updating as things progress.

Jon

In reply to an earlier post on Jan 12, 2013 12:29:10 PM PST
M. T. MacKay says:
Thank you for updating your review. I can see that Razer has good support, that the firmware was the issue, and that you actually like your mouse for gaming with the firmware fix. It helped me make my decision on whether to buy that you followed up with your update.
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