16 of 19 people found the following review helpful
Great Customer Service from Fellowes.,
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This review is from: AeraMax 200 Allergy and Asthma Friendly Air Purifier with True HEPA Filter (Office Product)
When I received my 200 it was dead on arrival. Normally I would just bug Amazon and get them to replace it (I have never had any negative experience with Amazon's customer service) but since this was Black Friday - Cyber Monday time period I thought I would call Fellowes and see what advice they had. Their solution was to send me a new unit. The new replacement unit arrived in just a few days (and keep in mind my area just got slammed with Ice and Snow so some shipments have been delayed) thanks to Fellowes and UPS. So I give Fellowes customer service 5 Stars! The unit itself...just like all the other reviews, the unit works great. I have it running in a bed room that is 188 square feet. If anything negative happens, I'll do a follow up review.