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Customer Review

326 of 364 people found the following review helpful
1.0 out of 5 stars Good Product .... Horrible Customer Service, April 28, 2011
By 
This review is from: Learn Spanish: Rosetta Stone Spanish (Latin America) - Level 1-5 Set (CD-ROM)
First the good:
-- The product is easy to use
-- It is relatively "bug " free
-- My 14 y/o daughter likes it and is learning the language

Now the bad:
-- Dealing with the customer service and technical help is a nightmare. For example, after my hard drive crashed twice, I was trying to reinstall Rosettastone which took days. It took days because Rosettastone requires a new authorization after one reinstall. That would be no big deal if they had not assumed that we had stolen the software that we had paid over $200 for a few years ago. After we dug out the receipt and faxed it to them(thankfully we still had it) they reluctantly agreed to let us use the software we had paid for.

-- We recently decided to buy the next level of Rosettastone; so we responded to an ad they ran in a magazine that we receive. When we went onto their website, put in the code from the ad, and viola no discount or free shipping. We reluctantly called customer service to get the problem fixed. We were told we were using an expired ad. We told the agent that the magazine came out a week ago and the expiration date on the ad is 2 months away! He responded by saying they would not honor the ad. We called the main number the next day. They responded by saying they had lowered the price on the product, so regardless what the ad says they would not honor the offer.

All in all, if you haven't already started with Rosettastone, I would recommend you keep looking elsewhere.
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Showing 1-5 of 5 posts in this discussion
Initial post: May 5, 2011 4:25:35 PM PDT
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

Posted on Jul 30, 2011 9:22:31 PM PDT
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

In reply to an earlier post on Aug 31, 2011 7:04:09 AM PDT
Phip19 says:
I hope that you are not suggesting that the customer service and the way you are treated by the company is not part of the product. It has much bearing on if I buy a product as the product itself. You can have the best product in the world but if you are not going to honnor the things that you say I am not buying anything from you.

Posted on Jun 12, 2012 1:23:11 PM PDT
AtlantaJJ says:
I don't have a good feeling about this product. I think it's over priced to begin with... Then to hear customer service is bad. No bueno!

Posted on Nov 5, 2012 7:42:47 AM PST
[Deleted by Amazon on Nov 5, 2012 8:51:17 AM PST]
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