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Customer Review

95 of 102 people found the following review helpful
1.0 out of 5 stars Wi fi does not work with Comcast, June 28, 2014
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This review is from: LG Electronics BP540 3D Blu-Ray Disc Player with Smart TV and Built-In Wi-Fi (2014 Model) (Electronics)
After spending an hour on the phone with a cordial and knowledgeable technician, the unit went back to be repaired. During the conversation, the technician mentioned that as of January 2014 the LG units were having problems with Comcast. Unfortunately when the repaired unit arrived, the same issues occurred. The wifi might find or connect to the network, but it was iffy at best. If it did, it lost connection in less than ten minutes. It will not even reliably connect on an unencrypted network. LG has been contacted again to attempt a fix.

7/14/2014
Well, the unit arrived from the second attempt at repair today. This time, the unit would not connect at all. The technicians at the repair center were specifically asked to test the unit prior to sending it back. They did not. The representative quickly offered a refund for the defective device. Unfortunately this process has taken six weeks to determine that it is not working.

7/26/2014
Just got off the phone with LG customer service again. They lost my proof of purchase, and asked me to send it again. They said that they would call to make arrangements with me for the refund. They didn't. I called back and they told me the process, not for a refund, but for a rebate would take another month. I asked them if they knew this kind of service would make them lose customers, they said yes. Frustrated, I got in touch with Amazon. Within minutes their customer service had sent a return mailing label, even though the window for returns had closed on the 2nd.
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Showing 1-7 of 7 posts in this discussion
Initial post: Aug 29, 2014 8:01:23 PM PDT
ultimatezen says:
I don't think the problems are related to your ISP, in case that's any consolation. My unit stopped seeing all wifi networks after about 1 month of use. And I'm neither on Comcast nor using my ISP's wifi router. Rather, I'm using an Apple Airport Extreme. And keep in mind it stopped seeing not only my network but also all of the neighboring networks. Seems like there are some bad components being shipped in these LG units.

In reply to an earlier post on Aug 31, 2014 9:53:03 AM PDT
8/31/2k14, Last night I tried to check for a firmware update on my LG BP540 and it said no connection. My Apple AirPort Extreme was broadcasting fine. My smart tv had wireless access as well. I checked the LG for wifi connections and none were available. I tried several reset procedures including leaving the device unplugged all night. and I just checked it again before writing this...No it didn't work...
I'm not messing with it anymore, it's going back to BestBuy and I don't care about their return policies. Nothing, no matter what brand is made decent anymore!

In reply to an earlier post on Dec 9, 2014 10:12:20 AM PST
D. Johnson says:
If any of you are hearing a rattling noise like mine has, I found an easy fix. First, make sure the box is on a flat surface. If that doesn't fix it, these players are so cheaply made that any slight weight imbalance on the disk label causes the rattling. This can happen if there is too much printing or ink on one side of the top of the disk. It may eventually wear out the machine. The fix is not to get a new player, but to simply balance the disk by putting some masking tape on the opposite side of the top of the disk through trial and error until the noise stops. Be careful, and don't put any tape on the side that doesn't have the label, the bottom side.

Posted on Dec 30, 2014 12:36:34 PM PST
G. Barton says:
Why does this player not have 5GHz? 2.4GHz has too much interference, dropped packets, unreliable streaming, interrupted Wi-Fi, etc.

In reply to an earlier post on Jan 4, 2015 12:00:46 PM PST
Last edited by the author on Jan 4, 2015 12:01:20 PM PST
Tammy O. says:
All of the problems listed here can be solved by buying a Sony BDP. I have 3 of them in different models: no problems with any. Wireless and DLNA functions on the one that has those capabilities works just fine. 2 of them were bought as refurbs.

In reply to an earlier post on Jan 25, 2015 6:42:02 PM PST
LBO says:
I've had problems with Sony players in the past. I think all of these are probably made in the same factory in China with cheap components and no quality control anymore.

In reply to an earlier post on Sep 12, 2015 4:06:22 PM PDT
amanooensis says:
Yeah that's brilliant, when in doubt just say "China!" and that explains every problem.

Sony and LG are different companies that compete with each other. They have different engineers and different patents and so on. Yes no doubt they use some of the same chips etc. because for some components there are only so many suppliers. It's like the old days when every computer would have at least a few chips made by TI and probably a hard drive made by Seagate.

But the main circuit boards and motors and other components may well be sourced differently. This review thread is about Wi-fi connectivity very specifically. Your comment does not help shoppers at all. Much more helpful are the earlier comments that explain, this is not a Comcast wifi problem nor is it firmware, most likely it is bad wifi circuits, and it kinda sounds like hardware (like, lousy chips or chipsets) that go bad or something.

Anyway if an engineer shows up that would help. Mouthing off about China is just a lazy cheap shot.
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