Customer Review

32 of 39 people found the following review helpful
1.0 out of 5 stars Disappointed...it looked so promising, February 27, 2009
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This review is from: Aiptek Action HD GVS 1080P High Definition Camcorder with 5x Optical Zoom (Silver) (Electronics)
I was so excited about this camcorder, but after two returns it became apparent that Aiptek is having quality issues while producing this model. The first camcorder had three white dots and one red spot show up in the viewfinder while recording. I also noticed what I would call "streaking" in the viewfinder (think very light vertical lined burned into the lens...much like tv burn in). I thought it might just be the viewfinder, but when I viewed the movies on my TV or computer, they were actually more pronounced since the viewing area was bigger. I returned the camcorder (amazon was great about the return) and had them send me another one. The new one had no white dots in the viewfinder and the streaking burn in was less pronounced. I was very pleased until I again viewed the recorded video on my TV and on my computer. Both showed a single white dot near the middle of the screen. If you're buying a camera for the great picture, a little white dot that is always there is pretty darn annoying.

I'd actually read about one other person having the white dots problem with this camera (in a forum on the web) but I'd read so many great reviews and seen so many great video examples that I figured it was one bad camcorder. I have no doubt some people are getting camcorders with no defects, but after two bad units I'm moving to a different brand. Unfortunately any other cameras with these features are a bit more expensive. I hate when people say you get what you pay for...so I guess I'll just not say it. :-(
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Comments

Tracked by 1 customer

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Showing 1-8 of 8 posts in this discussion
Initial post: Feb 28, 2009 8:13:34 AM PST
Otherrambo says:
I was planning to purchase this model but this has really soured me. One question though. Does this model have a viewfinder?

In reply to an earlier post on Mar 2, 2009 4:29:08 PM PST
Nate says:
I guess I was using the wrong term. I meant the fold out lcd.

Posted on Mar 17, 2009 2:29:29 PM PDT
Dear Nate,

We were deeply saddened to learn of the troubles that you had with your GVS unit. Especially since (as you mentioned) there have been so many great reviews from other satisfied customers of this product, it's disappointing to hear about the troubles that you encountered. We searched our database for a record of your call, but unfortunately could not find one. We were hoping to track down the serial numbers of the units you had issues with in order to further investigate the situation you described here if possible. You wouldn't happen to still have those serial numbers or a copy of your invoice from Amazon would you? Do you have any sample video that you shot that we might be able to take a look at? We would certainly appreciate it as we are constantly doing everything within our power to offer our customers the greatest customer service possible. We are very sorry to hear of your troubles and would really appreciate if you could contact us so that we can ensure that you are completely satisfied with how this situation has been resolved. Thanks so much!

-Aiptek

Posted on May 6, 2009 6:50:41 PM PDT
[Deleted by the author on Jun 13, 2009 7:33:50 PM PDT]

In reply to an earlier post on Aug 17, 2009 11:40:28 AM PDT
FatAlKing says:
Wow, it's my first time to read the respond from a manufacturer on Amazon. Great job, Aiptek.

In reply to an earlier post on Aug 18, 2009 12:56:49 AM PDT
Kenneth Sohl says:
Yeah, and I think that speaks volumes about "Nate's" real identity.

In reply to an earlier post on Dec 21, 2009 1:19:43 AM PST
Aiptek obviously values their reputation and the satisfaction of their customers.
Aiptek has a new customer here!

In reply to an earlier post on Feb 24, 2010 6:03:56 AM PST
J. Lane says:
Highly impressed that Aiptek replied to this post! I was very happy to read the good reviews, and then disappointed to stumble upon "nate's" review.... until I read Aiptek's response. I feel comfortable purchasing this product knowing Aiptek is looking out for their customers in such a proactive way!
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