7 of 8 people found the following review helpful
Not actually silent,
Amazon Verified Purchase(What's this?)
This review is from: Seiko Wall Clock Quiet Sweep Second Hand Clock Silver-Tone Metallic Case (Watch)
About a month or so after I got this (once the Amazon return period had passed), it started making a grinding noise - it's faint, quiet, but no longer silent. After finally getting around to looking into returning it, it was just too much work to worry about so I decided to keep it. It is a nice looking clock, and it's not super loud - hence 2 stars instead of one. If you're interested, here's the email I got back from Seiko (Custserv@seikousa.com):
You will need to send your watch with the receipt or warranty card to our service center. Please refer to the letter below for our service center address.
Dear SEIKO Customer:
In reply to your recent letter concerning how to obtain service and/or parts for your timepiece, please be advised as follows:
The Seiko Corporation of America (SCA) Service Center provides repair services on Seiko, Pulsar, Jaz, Lassale, Wired, Spoon, and Seiko clocks. We are also happy to handle the service of the following brands/collections: Grand Seiko, Seiko Galante, Seiko Credor, Seiko Spring Drive, and Seiko Kinetic Chronograph - caliber 9T (please be aware that these watches possess highly sophisticated movements and must be sent to Japan for service, where the total lead time is 4-6 weeks). Please know that the SCA Service Center is the only service center for Seiko and Pulsar in the United States. All work for Seiko brand is guaranteed for twelve months and all work for Pulsar brand is guaranteed for six months. The SCA Service Center will provide you with a free written estimate(s) to the cost of repairing your timepiece(s), including any part(s) it may require. We cannot provide estimates by phone, as we must have the timepiece in order to perform a proper evaluation. If you live in Puerto Rico, you may send your watch to Centro Tecnico, who is authorized by Seiko Corporation of America to provide In Warranty service on Seiko and Pulsar watches. Please see below for their address and phone number.
If you would like the SCA Service Center to evaluate your timepiece please send it to our service center in Mahwah, N.J. Please Note: We do not register warrantees. Warranty documents (original and fully completed Warranty Card or Sales Receipt) must be sent with the timepiece for the service to be performed under the terms of the warranty. We will return all warranty and/or sales documentation. Items not covered under warranty, timepieces outside of the warranty period, and timepieces received without warranty paperwork will be estimated at prevailing repair costs. After the evaluation, we will contact you with the results of our findings.
PLEASE DO NOT SEND THE ORIGINAL GIFT BOX SINCE IT CAN NOT BE RETURNED. We suggest you insure the package for your protection. Please send the timepiece to:
SCA Service Center Centro Tecnico de Reparacion
1111 MacArthur Blvd. Or Avenida Roberto Clemente C16
Mahwah, NJ 07430 Carolina, Puerto Rico 00985
In addition, the SCA Service Center sells bands, straps, some batteries, and band parts directly to consumers. Please call 1-800-722-4452 to order parts from us directly. Thank you for contacting us about your timepiece.
PLEASE RETURN THIS FORM WITH THE TIMEPIECE & KEEP A COPY OF THIS INFORMATION FOR YOUR RECORDS
CITY: STATE: ZIP:
DAYTIME TELEPHONE #: ( )
FAX #: ( ) EMAIL:
CASEBACK NUMBER: __ __ __ __ - __ __ __ __
SERIAL NUMBER: __ __ __ __ __ __
COLOR: CASE: BAND: DIAL:
DESCRIPTION OF PROBLEM:
SEIKO CORPORATION OF AMERICA is committed to our customers and your complete satisfaction. We will be happy to assist you with any questions you may have.