15 of 17 people found the following review helpful
Leapfrog Won't Support This Toy,
= Durability: = Fun: = Educational:
This review is from: LeapFrog My Pal Violet (Toy)I decided to write this review after weeks of trying to deal with Leapfrog after the toy would NOT Sync. My 3yo daughter was so excited about her Violet and it would have been great had it worked. I continually got Error Code 400 (audio files would not download) every time I tried to sync it. After spending hours trying to sync it and download the software on two different computers, it still would not work. So, I emailed support at Leapfrog only to get a rehashing of what I had already tried. The response time from Leapfrog took at least 3 days or more between emails (between every email I sent). Finally, I decided to call the company only to be put on hold and to be put in touch with an incompetent support person who promised to email me with information to collect log files from my computer. Did I receive this email? No! So, after another two days of waiting, I called the company again and another support person finally sent me the email to collect the log files. I followed his instructions and sure enough the log files proved that the toy DID NOT work! I was supposed to receive a new toy, but then I was told I had to physically deface the product, take a picture of it, and then email the picture to Leapfrog in order to get a replacement. All this after I had already spent HOURS and DAYS trying to get support! I decided it wasn't worth my time to go through another hour defacing and picture sending over a $25 toy. Leapfrog should honor its products and make it right when the toy doesn't work. The hassle I had to go through, and this toy in particular, is just not worth it.
Sort: Oldest first | Newest first
Showing 1-2 of 2 posts in this discussion
Initial post: Sep 1, 2012 6:49:33 PM PDT
D. Holtz says:
Ugh I have had this SAME problem!! Just stopped working one day and now my son is upset because it doesn't sing songs with his name etc anymore and there is nothing on their website about this error message...I emailed them like 5 mins ago but judging by your review of this product/company, sounds like I am going to be out of luck. Such a bummer!
Posted on Dec 26, 2012 1:35:26 PM PST
Robert McGee says:
Agree completely. Their customer support is a joke. Bought Scout and Violet for twins. Violet programmed perfectly. Scout refused to program on the Friday before Christmas. I was promised a replacement by Christmas Day. No such luck. I have been on hold with their customer non-support line for 52 minutes trying to get conformation that they shipped and a tracking number. We will not be purchasing any more Leapfrog products.
‹ Previous 1 Next ›