27 of 28 people found the following review helpful
Cuisinart Costiomer Service,
This review is from: Cuisinart DLC-2011BCN Prep 11 Plus Food Processor (Kitchen)
As long as you don't need customer service, you will be OK. Cusinart has possibly the worst customer service I have ever experienced. I burned out a motor on my DLC-2011BC (apparently a common problem). I was told I needed to send the unit back for warranty service as the motor is warranted for 10 years. I sent it back the next day. Six weeks later I finally received a letter stating that the repairs would cost $46 (apparently for shipping and labor). I contacted them to find out why a warrnted repair, which per the warranty would be completed free of charge to the consumer, costs $46. They said they would get back to me in three days with an answer. Two weeks later, no repsonse. I called back and spoke to another individual and a supervisor both of which were were of totally no assistance. Here it is nine weeks after I sent my unit to Cuisinart and I am no closer to getting the warranty work completed than I was then. If you have a Cuisinart product and it breaks under the warranty period, just throw it away!!!!