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Customer Review

10 of 22 people found the following review helpful
1.0 out of 5 stars Avoid This Product - Buy Another Pocket PC/GPS Combo, December 28, 2006
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This review is from: HP iPAQ rx5915 Travel Companion (Office Product)
HP really blew it on this one: the documentation that accompanies the product is lacking any substantive utilitarian value. It was written for the clinically brain dead. When I received my product I immediately went to the HP web site - with the obvious intention of getting the latest alerts, support bulletins, and software updates, if any. I could not even register the product because HP had failed to even update its internal databases allowing consumers to register it! It took me 2 emails and a 3rd one to which they never responded to get that fixed (and this product has been in the field since Sept., 2006!)

I have 31 years of experience as a software engineer with strong experience in networking, technical writing, and software configuration/installation - on PCs and mainframes. I have expended at least 18-24 hours in the last 10 days trying to get the WLAN support to function - all to no avail. My IBM ThinkPad and my desktop can seemlessly print to my Bluetooth HP printer. The iPAQ rx5915 fails to even recognize that the printer is even available despite trying virtually every possible setting I could find on the iPAQ. The WLAN support recognizes the existence of my LINKSYS 802.11B router (unencrypted), but fails to connect - period! No browsing of the net for me! The GPS fails intermittently - it only worked once in Clarksville, TN, but has never worked in the City of San Francisco - period - go figure! The iPAQ fails to locate and properly triangulate with any satellites in San Francisco. However, the GPS in my Honda Accord works just fine.

HP documentation is marginal and non-existant. There are countless pull down windows and no onboard iPAQ help of any value to configure or explain what these settings are for - NONE! HOW THIS DEVICE EVER MANAGED TO GET EDITOR'S CHOICE AWARD in LapTop Magazine, November, 2006 issue DEFIES any reasonable explanation!!! LapTop Mag must have been paid for the hype. HP has categorically failed to disclose if there will be any updates to the TomTom Maps which are reportedly old and outdated. LapTop Mag stated this in their review and also criticized the high price. I can only assume you MIGHT get updates - but only at a price. They don't disclose how software will be updated (if at all) and delivered including updates to the firmware. Don't most consumer laws in most states require some "implied merchantability and fitness of purpose" when you buy a product? HP needs to write and ship documentation, disclose their intentions for this product, correct the software bugs (the back button on the Media play frequently gets grayed out and can only be reinstated if you kill the application entirely and restart it), provide updated TomTom Maps, and get their service organization onboard and in place to support and service this product. Disgusted customer? YES! I plan to return it to Amazon within the week and request a full refund.
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Comments


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Showing 1-5 of 5 posts in this discussion
Initial post: Dec 29, 2006 8:41:30 AM PST
Don Shreve says:
Could it be that you simply have a defective copy?

Posted on Jan 1, 2007 1:10:19 AM PST
reviewer says:
Maybe you are not as technically sound as you claim to be. I have this product and i'm able to use all its features (bluetooth, WLAN etc.,) working. Regarding documentation, I agree it can be better but, its not "useless". The on-line help in the PDA is self sufficient for all purposes. Regarding TOmTom map upgrades, of course you have pay for it. Who provides it for free?. Not even TomTom's own GPS devices provide free upgrades.

Only real drawback is that this GPS/PDA doesn't have TTS(Text-To-Speech). This is only because TomTom's navigation software itself doesn't support it. Other than that, the complaints posted by the above reviewer is just random ramblings of an inept user.

Posted on Jan 19, 2007 9:56:31 AM PST
Interesting that yours is the only negative review.

In reply to an earlier post on Apr 21, 2007 11:29:45 AM PDT
D. Sumi says:
On the contrairy...
Have you read the HP Forums? Read these and tell us what you think?

http://forums1.itrc.hp.com/service/forums/bizsupport/questionanswer.do?threadId=1086806&admit=-682735245+1177180007309+28353475

Posted on Jun 2, 2007 6:34:54 PM PDT
R. Snyder says:
Its great how people feel the need to substantiate their negative reviews with "I'm smart, and I work with tech stuff for 31 years, blah blah blah". You saying that makes me think you don't know your rear from a hole in the ground, and your upset because you cant find the power button. If you really have 31 years experience then you would know that the unit you received was a lemon and that if you asked for a replacement your viewpoints of it would differ greatly. Think next time you berate a company that has many years of great products and service.
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