214 of 243 people found the following review helpful
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This review is from: Cisco-Linksys WRT54GL Wireless-G Broadband Router (Personal Computers)If you're a wireless novice, you may find yourself in Router Wilderness. The instructions don't provide a step-by-step guide. You can't tell from the manual that when you set up security, you should be using an Ethernet connection. If you don't, you'll find yourself locked out -- in other words, you'll lose your Internet connectivity.
Moreover, the EasySecureSetup didn't work as described. In fact, the manual mentions it then leaves you hanging as what to do next, except watch the Cisco logo flash. The manual is merely a reference, not a user, guide.
The setup program on the CD isn't very helpful. That's because you have to use an online utility to do the actual setup.
Also, the signal strenth is inconsistent. I use Netfix's Instant Viewing a lot. Frequently, in the midst of watching a movie, the feed stops and is replaced by a notice saying that my connection speed has slowed and Netflix is trying to compensate. Because my PC is only 20 feet from the router, this is unacceptable.
The Cisco Web site has a user forum that is very helpful. If you post a question you're bound to get an answer within 36 hours.
Cisco needs to rewrite its documentation so that even a novice can set up the router without any slip-ups.
The manual for the USB Newtork Adapter with WI-FI Finder isn't much better. Because there is no correlation between the adapter and router manuals, you might think you were installing two totally unrelated products.
I made a living writing instruction manuals, and this isn't the way to do it.
Tracked by 8 customers
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Showing 1-10 of 29 posts in this discussion
Initial post: Jun 21, 2009 8:41:54 PM PDT
Old Codger says:
I seriously have to agree. There is a pitiful lack of education in user manuals (especially with Linksys) for novices. The best thing I can recommend for now is to put your model number in Google with the word "user" and let it fly. One of the best things outside of this is the latest edition of "Home Wireless Networking for Dummies". Still not perfect but it is a darn good start.
Posted on Oct 6, 2009 12:24:22 PM PDT
Lyn Robie says:
If you're a "wireless novice" you shouldn't be buying this product! This isn't for novices! The WRT54GL is for those who want to use third party software or make hardware mods. Save some money and frustration if you are a novice. Buy a WRT54G or whatever.
Stop ragging on Linksys because they don't provide novice level instruction for a product that was reissued for a more sophisticated audience.
Posted on Sep 2, 2010 10:49:54 AM PDT
Jennifer Hollister says:
I am a wireless novice, and you saved me headache and heartache -- I wouldn't be able to set this up on my own. Thank you! Jennifer
Posted on Dec 18, 2010 4:00:49 PM PST
This is a power user router, if you are a novice you should be prepared to research first or choose a different router.
In reply to an earlier post on Dec 22, 2010 2:52:59 PM PST
I don't know I think instruction manuals should really cater to all audiences. Linksys is in the business of making money. I am sure they could care less who is buying there product and what for, so by fixing this little problem they would in turn make more money. I doubt they have the same outlook on it as yourself. Step by step instructions are necessary in all facets of life regardless of your skill level in the particular area. No one is attacking your precious Linksys product, only the fact that the instructions should have step by step procedures, regardless of who you think the product is for, seeing is how it isn't advertised as only being for veteran router users.
Posted on Jan 9, 2011 11:23:55 AM PST
[Deleted by the author on Apr 2, 2011 3:53:25 AM PDT]
Posted on Apr 1, 2011 7:45:15 PM PDT
Stan Jan says:
I would not downgrade this router so much just because instructions could be improved for novices. That is a bit harsh. I am biased though. I love this router, and my four year old WRT54G. That sucker has never dropped a connection or froze on me in four years. Wireless downloads average around 20mps, and uploads average 4mps with some uploads around 9mps. Direct connections increase downloads to as high as 33mps. The inconsistent signal strength you are receiving can be to many factors other than your router. Too many other possibilities to mention in a comment section. And there are a number of things you can do to increase your signal strength with this router. I always have full bars even when thirty feet away with walls in between.
Posted on Apr 5, 2011 6:57:33 AM PDT
Agreed horrible instruction manual.its nonexistant ! And the wireless of Netflix is indeed useless.Try using it to play xbox360 or PS3 games and its even worse.Constant drop out and connection problems.
In reply to an earlier post on Apr 16, 2011 1:47:22 PM PDT
Last edited by the author on Apr 16, 2011 2:00:25 PM PDT
Josh Carrico says:
How are they ragging on Linksys? They just said exactly what you said, "This product is not for novices" and then backed that review up with details of their experience. Nowhere in the product description is a warning that the product is not for novices. Thorough installation instructions should be standard for customer service.
Posted on Jun 20, 2011 9:37:11 AM PDT
Raymond Chow says:
Only reason people buy this router is so they can run Tamato. If you are asking what a Tamato is, you should not be owning this product. Looks like you didn't do your research.