Customer Review

2 of 2 people found the following review helpful
4.0 out of 5 stars Nice camera, quality reasonable, April 20, 2012
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This review is from: Dropcam Wi-Fi Wireless Video Monitoring Camera (Electronics)
After using the dropcam for the last few days, I am pretty happy with the experience. I am a bit disappointed in the quality, there are quite a few compression artifacts and I have had several videos where you can't see peoples faces due to the compression. I would also like to see some zooming options in the iOS client.

I am currently on the free 2 week plus trial and I like the service, I have to decide if the high monthly cost is worth investing in (especially if I get a few more cameras).

I could easily give this 5 stars if the compression/video quality was improved.
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Tracked by 1 customer

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Showing 1-2 of 2 posts in this discussion
Initial post: Apr 23, 2012 7:46:40 PM PDT
Last edited by the author on Apr 23, 2012 7:48:17 PM PDT
G. Duffy says:
Hi Mike,

Thanks for your comments. We are always working on improving compression quality, but we try to use very little bandwidth so that we don't adversely affect your internet performance or hit bandwidth caps. In terms of the numbers, Dropcam HD uses an average of 200Kbps for its stream, which is nearly 90% less than most 720p streams. Delivering good quality with such low bandwidth usage is quite a technical feat!

The good news is that we have several updates planned over the next few months that make Dropcam HD even better, and these updates can be applied automatically. That's the beauty of our cloud service, even if you are on the free Basic plan!

When it comes to the DVR recording service, we try to price it as fairly as possible. On our Plus plan, it's just $9.95 per month for the first camera and $4.95 for any additional Plus cameras on the same account. This gets you a 7-day "rolling window" of DVR storage. There are also annual options available that get you 2 months free with pre-payment.

In many cases, our Plus DVR plan is cheaper than storing video yourself. Even an idle PC will cost you about $10 a month on your power bill, and it could be a lot more if the computer is busy storing video. In contrast, a Dropcam HD takes just a few watts, so it will cost you 10-20 cents per month in power costs. This means a Dropcam HD with Plus could very well be less expensive than doing it yourself, and you also get the amazing additional benefits that our cloud DVR provides:

- Offsite storage: We've had many customers let us know that they were able to retrieve their video from our cloud DVR after a burglary, even when the Dropcam itself was disabled or stolen
- Backups: our DVR recording plans automatically back up your video to multiple servers instead of just storing to a single hard drive (as in a DIY setup)
- Maintenance-free: Computer decided to stop running? Hard drive died? Need to install Windows updates? No problem with Dropcam DVR: your Dropcam runs independently of a computer, and all of the recording is managed in the cloud

I hope this helps in your decision process, let us know if you have any more questions, and thank you for buying a Dropcam!

Best,
Greg Duffy
CEO, Dropcam

In reply to an earlier post on Apr 24, 2012 8:31:03 PM PDT
Mike J. says:
Thanks for the reply, I actually decided to order 2 more, they are just on back order until the end of May.

Personally, I have 35 megabit upload, so it would be cool if you had an option to increase quality (at the cost of bandwidth).

I would also like to see an audio toggle in the iOS app. I have also noticed an issue with the iOS app in regards to the motion activity. If you don't force quit the app (leave it in the background, open on a camera) and enter the app it doesn't refresh the events list.

Thanks again for the great product!
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