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Customer Review

63 of 79 people found the following review helpful
1.0 out of 5 stars Doesn't work well with Comcast, April 14, 2012
Verified Purchase(What's this?)
This review is from: Linksys Advanced DOCSIS 3.0 Cable Modem for Comcast, Connector, F-type female 75 ohm Cable (DPC3008) (Personal Computers)
I bought this modem so that I could rid of the $7 monthly rent. It got provisioned fine but keeps on getting reset every now and then. In two days time it has been resetted on its own like 5-6 times. I bought this modem instead of Motorola surfboard as I already have a Linksys wrt54g2 router but looks like cisco modems are not even compatible with their own routers. I have tried so many times to hook up this modem with the router but no use. I wanted to save $7 rent but looks like that caused me a whole lot of pain and if I continue to use this modem I might have to buy a compatible router worth around $60-$70. So looks like to save $7 /month I am spending $170-$180 upfront which doesn't sound good. I am gonna return this modem today. Definitely won't recommend it to use with Comcast.
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Showing 1-10 of 12 posts in this discussion
Initial post: Apr 15, 2012 10:17:36 AM PDT
I am having the same issue using it with Comcast. Is there any fix?

Posted on Apr 18, 2012 11:35:01 PM PDT
[Deleted by the author on Apr 18, 2012 11:35:19 PM PDT]

Posted on Apr 18, 2012 11:36:09 PM PDT
Last edited by the author on Apr 18, 2012 11:37:23 PM PDT
E. Wood says:
Just so you know, this was a problem with the firmware. They rolled back to an older one and it's stable again. It was really bad from the 14th to the 17th. All's well now. You may have to unplug the modem for a few seconds and plug it back in, but that'll make it work. If you go to http://192.168.100.1 and see "Firmware Build Time: Aug 11 11:30:58 2011 " You should be all set.

In reply to an earlier post on Apr 19, 2012 9:53:08 AM PDT
Thanks. Firmware Build is now reverted back to Aug 11 2011 by Comcast. I think DPC3008 product was not a problem.

In reply to an earlier post on May 3, 2012 9:10:08 AM PDT
-sg, Zurich says:
Not in my experience. I installed one of these yesterday (with the August 2011 firmware). It worked for a little bit but then started dropping the connection repeatedly. I switch back to my old Motorola surfboard modem and everything is working flawlessly. It may still be a firmware issue but the roll back is not the fix in general.

In reply to an earlier post on May 10, 2012 8:39:25 PM PDT
Synapse says:
agree with zurich, i have the latest firmware and have the same issue with this modem and comcast... will comcast give me a motorola modem if i request??

In reply to an earlier post on May 12, 2012 10:44:37 AM PDT
Last edited by the author on May 12, 2012 10:45:52 AM PDT
You've got it backwards.. the "older" firmware is good... they broke the modem with the Jan update. I don't know who to call to roll mine back, though! :-(
I read the forums while my purchase was in the mail... but true enough, after 4 days, (and apparently a back-channel forced firmware update) my cable-side interface drops every 20 mins. this sucks.

In reply to an earlier post on May 21, 2012 4:22:31 PM PDT
usamale says:
I have a Comcast supplied modem and am having the same issue, modem reboots itself on a random basis. Comcast has come in and did work on all my wiring but obviously that is not the issue. Certainly a firmware issue. Seems Comcast network people are very ignorant and dumb, glad I don't work for them. They should acknowledge this issue when you call them instead of acting like there is no problem. My modem has Firmware Build Time: Aug 11 11:30:58 2011.

Posted on Jun 10, 2012 9:23:09 AM PDT
Socrates8181 says:
Isn't your review a review of Comcast rather than this modem?

Posted on Jun 12, 2012 12:06:38 PM PDT
matthew says:
"looks like cisco modems are not even compatible with their own routers"

Please be aware that Cisco bought out Linksys. It's hardly accurate to call a Linksys router a "Cisco" router.
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