Customer Review

16 of 17 people found the following review helpful
5.0 out of 5 stars I never buy an extended warranty but glad I did, December 8, 2010
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This review is from: SquareTrade 3-Year Computer Protection Plan ($600-$700) (Personal Computers)
I never buy an extended warranty. And I got that advice from Consumer Reports. However, I never had a laptop of my own before. And a little bird told me I better get this. Soon after I bought a Toshiba Satellite, the port where you plug the charger in failed. For a while, you had to push the cord in with superhuman strength or position the cord at some weird position to get it to charge. That first repair was covered by Toshiba, but they made it extremely difficult. I had to prove that it wasn't the cord and then they sent the wrong cord three times. From the time I reported it to the time it got fixed, three months passed. Then the exact same thing happened about seven months later. With Square Trade, I just emailed them and told them what was wrong. I got an email back within hours saying it sounded like they could fix it. The thing I like about the warranty the most is that if you start this process online, they'll update you every step of the way - telling you they started to fix it, that they have fixed it and that it's shipped. It took about a week. I am so glad I got this.
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Location: Baton Rouge, LA

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