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Customer Review

160 of 184 people found the following review helpful
1.0 out of 5 stars Close, but Jams on Area Rugs. Sidebrush Flawed!, January 1, 2008
This review is from: iRobot 530 Roomba Vacuuming Robot, White (Kitchen)
OK, I really give this 2-3 stars, but am only listing 1 star in hopes of more people getting to and finding this review. Just spent over 8 hours on the irobot.com and roombareview.com forums and i am exhausted from weighing all the pros/cons of whether to keep this. But here's the verdict: it's too new and you need to wait a year given the various bugs/design flaws that are all over the discussion boards, especially with the defective side brush issue that either (1) loses arms due to material flaws and/or (2) gets stripped and comes completely off due to poor plastic being mated with metal screw design. And don't waste time on these Amazon forums where most just seem so excited by the concept of having this little thing running around and give it 4-5 stars without pointing out any offsetting costs (yes, we were all real excited at first too). The forums I mention above are where the hardcore multi-unit owners participate. Read them. Read about these new 5th gen. issues. Anyway, we have had ours for about only 24 hours and although we WANT to keep it, we realize we can't and it will have to go back. Yes, it does many wonders like all these 4-5 star posts state, and yes it is cute, and yes it does 95% of what it is supposed to . . . but it is that last 5% that is so critical. We have already experienced both of the problems with the side brush that I mention above (trust me, will happoen to you too like it is for eveyone else), but the big hassle is that it does NOT go up small area rugs without that sidebrush getting caught under the rug and torquing at the rug and causing the unit to not climb it as a result) . Our whole house is hardwoods (where it works fine), but the front foyer rug and two simple kitchen rugs (all of which are high traffic areas needing daily cleaning) all experience the same problem with this problem side brush. We contemplated keeping the unit and simply unattaching the side brush (which keeps fallign off anyway due to the plastic screw hole), but I am not going to pay this much money and would rather wait for a fix to the materials and screw design of this all-important brush (i.e., the side brush gets all the crumbs that accummulate along the baseboards). Other than that, I would probably keep the unit . . . provided you don't have antique furniture (despite reviews, it DOES hit table/furniture legs and anything skinny VERY HARD becaused the sensor that is supposed to slow it down can't see these things . . . actually left white plastic residue on all the furniture). But, still, I would have tolerated this (we have kids and don't have high end furniture) if the other design flaws weren't there. Again, read the forums if you don't think I am being accurate or honest. Clearly I am not a paid poster and am just frustrated from the ordeal. The concept is so great and it really did do well on the bare hardwoods, but I am not ready to get rid of or remove all my rugs, and I got tired of the brush problem/breaking, so at this point I will wait and buy a year from now. Again, they are 95% of the way there with this. But not for this much $$ and aggravation. Good luck to all! P.S. They alos need a better manual as it contains very little on how to set everything up and you instead spend hours on the forums with other users to get the real ins and outs.
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Showing 1-6 of 6 posts in this discussion
Initial post: Apr 8, 2008 10:09:40 AM PDT
Law Guy says:
This is a wonderful post! Thanks for doing all this research and sharing it with us.

Vic Jayaswal

Posted on Apr 16, 2008 12:48:23 PM PDT
TheBanshee says:
Thanks for thinking of giving 1 star to this, because those are the product reviews I go to first.

You don't know how much you've helped! I don't know anyone with a Roomba and it sounds as if I should wait. I couldn't afford it anyway, but now I feel better!

Posted on Dec 7, 2008 3:21:23 PM PST
Marc Morales says:
Well written review. Thanks.

Posted on Jul 9, 2009 6:40:57 PM PDT
W. Griner says:
I just got mine about 48 hours ago, 1 1/2 years later. Almost everything here is still true BUT the side brush did not come off nor did it get wrapped in my tasseled rung. Yes, stringy things are still a problem, as well as climbing thresholds. Furniture legs, door edges, etc are still hit.

Posted on Nov 16, 2011 2:45:59 PM PST
James Beran says:
I had to wonder about purchasing one. Then I looked at the Roomba on Amazon and what other people looked at along with the Roomba. Those other things were Roomba parts. I don't want to open a Roomba garage. I'll wait until someone else I know gets one. I've learned one thing, people buy those gizmos from TV infomercials and they seldom work out, because I see them in people's houses with dust. The failures, people seldom report. My theory is that the Roomba will turn out like the microwave, DVD player, etc. if it is that good and then I will buy one. The next one I'm watching (pun) is 3D TV that the stores say is the future. So far, it looks like the "Thigh Master". OK, google that one if you are that much younger than me.

Posted on May 5, 2012 10:11:53 AM PDT
[Deleted by the author on May 5, 2012 10:17:03 AM PDT]
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