Customer Review

294 of 309 people found the following review helpful
1.0 out of 5 stars Customer service Horrible & a lot of Resets, May 5, 2011
This review is from: NETGEAR N600 Dual Band Wi-Fi Router (WNDR3400) (Personal Computers)
This product worked great for about 2-3 months then I had to reset the router sometimes. About 5 months after I bought this router, I had to reset it 4-5 times a week. It will not stay connected with my phone, laptop, or my computer (hardwired). I know it is not my modem because when I reset it, I connect with any or all of my devices. I called customer services and they said that they can NOT help me unless I pay for their customer services which only last 90 days. They wanted to charge me $40(1-time trouble shooting services), $69(6 months), or $99(1 year). You must also realize that the product is warranted for 1 year and I explained that to the lady and she would not help me unless I was willing to pay at least $40. I am not willing to pay this because it only cost $79 from Staples. At this point, she hung up the phone on me. I was shocked. I wasn't hollering or anything at her. I just wanted an explanation. Well, I will never buy another NetGear product. I am going to try to return it to Staples. Do NOT buy any NetGear product unless you want this kind of service.
I did call back and the second person seemed to be helpful but he ask for my ID # from my previous call and he asked for a moment to read the service call and he never returned to talk to me and he never hung up either. I am really done with this company. Don't buy it!!!
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Comments

Tracked by 12 customers

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Showing 1-10 of 61 posts in this discussion
Initial post: Jan 10, 2012 8:43:29 AM PST
Al says:
I was planning to buy a NETGEAR Wireless but will not after reading your review. Thanks

In reply to an earlier post on Jan 16, 2012 6:55:56 PM PST
Mark Downard says:
Had a similar issue like yours and couldn't see buying the "warranty" stuff when they have a "lifetime" warranty now on the same thing for less than they are selling their other for. Worked for two weeks then died. It was a refurb but still why die when you turn the power off then back on? Got an electrical engineer looking at it and if he can get it to work then money saved.... If not well---There is a Belken that I am looking at....

Posted on Jan 17, 2012 12:43:58 PM PST
Last edited by the author on Jan 17, 2012 12:45:49 PM PST
Kane Morrow says:
Horrible customer service, DO NOT BUY NETGEAR PRODUCTS, they WILL NOT HONOR WARRANTIES. They tell you they will call back and never do. Lifetime warranty on the N600 is a joke. Once the product is past the 90 day free phone tech support period they will not issue an RMA so you can send it in or honor the warranty. They will tell you that you must purchase phone tech support so they can diagnose it first and will not give you an RMA. I had an N600 router that the wireless went out on after 11 months. Wireless kept blinking on and off, wireless devices could no longer connect. They would not issue an RMA for the defective one unless I bought tech support. Said I must buy tech support so they can diagnose it, are you kidding? The wireless quit working, what is there to diagnose? I had already reset it , reconfigured, same problem, replaced it with a new router same model and it worked fine. Had I known they would not honor the warranty I would have replaced it with another brand. NETGEAR products are throw aways, they quit toss it, there is no warranty.

Posted on Jan 23, 2012 9:14:45 PM PST
I have had a similar experience. Connections are very erratic with weak signal strength. I'm replacing it with Linksys. I'll never buy
Netgear again.

Posted on Feb 6, 2012 6:02:51 PM PST
cruiser says:
I Agree with all of these.HORRIBLE support.I will never buy any netgear product.

Posted on Feb 9, 2012 9:58:41 PM PST
dramazon says:
Wow! Thanks a ton mark for saving me from the problem of this product. I was almost ready to check out, but after reading your review I changed my mind, and wanted to do more research.

Posted on Mar 10, 2012 2:34:25 PM PST
Bass says:
Mine has the exact same problem. CONSTANTLY drops signals and requires reboots to get connections established. I'm ready to throw this thing in the lake and get another brand

In reply to an earlier post on Mar 28, 2012 5:47:51 PM PDT
Wendy says:
lol,,,I wasn't hollering, that was funny....this does make me think twice, tnks

Posted on Apr 6, 2012 10:01:42 AM PDT
V. jain says:
i had same experiences last week! Customer service Horrible don't buy any netgear product..

Posted on Apr 9, 2012 3:05:26 PM PDT
Totaly aggree, I have the same product with exactly the same problem? I am having to reset 3-4 times a day, and it is not the Modem, as it works fine when connected directlyto the computer. What a piece of junk.
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