57 of 68 people found the following review helpful
Sim3 Generations - For those that downloaded before reading these reviews!,
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This review is from: The Sims 3: Generations [Download] (Software Download)
I purchased this game for my daughter since it was an instant download. Unfortunately, didn't read all the problems until after it didn't work for us. Instead of going through and deleting things I was able to go to the Amazon Games & Software folder that was created on her system (under Documents) and I searched for setup.exe files. I found two - TS3....update and Sims3EP04setup. I downloaded the TS3 file update first and then selected the game setup file. It then asked me for the Product Key (which we weren't asked for when installing the first time), entered product key and it completed the download. Game is now working fine. I am NOT tech savy so I'm not sure if these explanations help anyone but I hope so - it was very frustrating!! Product key is available back in Your Account folder. There is a link to the product key when you search for your purchase/order.
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Initial post: Nov 18, 2011 6:13:32 PM PST
Very thoughtful to pass along that help!
Posted on Jul 12, 2013 7:31:25 PM PDT
Amazon Customer says:
It's great of you to explain how to do this! When I bought Supernaturals, I had to wait on hold with customer service for half an hour to download correctly. Luckily, my grandparents haven't called me with the long- distance bill yet.
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