Customer Review

57 of 68 people found the following review helpful
3.0 out of 5 stars Sim3 Generations - For those that downloaded before reading these reviews!, June 20, 2011
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This review is from: The Sims 3: Generations [Download] (Software Download)
I purchased this game for my daughter since it was an instant download. Unfortunately, didn't read all the problems until after it didn't work for us. Instead of going through and deleting things I was able to go to the Amazon Games & Software folder that was created on her system (under Documents) and I searched for setup.exe files. I found two - TS3....update and Sims3EP04setup. I downloaded the TS3 file update first and then selected the game setup file. It then asked me for the Product Key (which we weren't asked for when installing the first time), entered product key and it completed the download. Game is now working fine. I am NOT tech savy so I'm not sure if these explanations help anyone but I hope so - it was very frustrating!! Product key is available back in Your Account folder. There is a link to the product key when you search for your purchase/order.
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Showing 1-2 of 2 posts in this discussion
Initial post: Nov 18, 2011 6:13:32 PM PST
LovesPrime says:
Very thoughtful to pass along that help!

Posted on Jul 12, 2013 7:31:25 PM PDT
It's great of you to explain how to do this! When I bought Supernaturals, I had to wait on hold with customer service for half an hour to download correctly. Luckily, my grandparents haven't called me with the long- distance bill yet.
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