Customer Review

5 of 5 people found the following review helpful
4.0 out of 5 stars Very nice GPS, updating it is nearly impossible (update 2012-04-04: try Firefox), December 5, 2011
This review is from: TomTom VIA 1505TM 5-Inch GPS Navigator with Lifetime Traffic & Maps(Discontinued by Manufacturer) (Electronics)
UPDATE 2012-04-04: Leap Year Bug
As owners of this GPS know, your GPS is now a brick, thanks to a leap year firmware bug. Safari hangs when you try to download the update, so try Firefox (I'm using version 11.0).

SUMMARY:

I like it. It's working very well for me. Updating it is very difficult.

GOOD:

* Nice big display
* Fast satellite acquisition
* Feature set is compete (lane guidance, traffic-without-ads, spoken street names, etc.)
* The built in suction cup mount is SUPERB. You push it up against the windshield (one handed) and it sticks enough for you to turn the locking disc with the same hand. E-X-C-E-L-L-E-N-T.

BAD:

One negative on the GPS itself--the micro USB connector didn't fit well at first. It kept on disconnecting. Maybe it "wore in" or something, but it works fine now.

UGLY:

Updating it is like pulling teeth. The update process involves a strange interaction between an application that runs on your computer, and the TomTom web site. Unfortunately, the app and the TomTom web site are just dreadful.

I'm a software developer, and I feel fortunate to have gotten the updates to work (a combination map update and GPS firmware update).

Here are a few tips. I have no idea which of them did the trick--there are just too many moving parts.

* Your GPS will come with a printed "Promotional Code". You enter that code to get your maps/firmware update. The code is printed in uppercase, and MUST BE ENTERED IN UPPERCASE. Lowercase doesn't work (see "dreadful," above).

* Follow the instructions on the "Promotion Code" sheet. In particular, MAKE A NEW ACCOUNT. Don't reuse an old TomTom account. If you need to, get a new Gmail address to use with your new account.

* If the update process hangs after the files are downloaded, try powering off the GPS and powering up back up.

Good luck. You're gonna need it.
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Showing 1-2 of 2 posts in this discussion
Initial post: Dec 10, 2011 7:28:12 AM PST
carolina38 says:
Good information in this review: "Your GPS will come with a printed "Promotional Code". You enter that code to get your maps/firmware update. The code is printed in uppercase, and MUST BE ENTERED IN UPPERCASE. Lowercase doesn't work (see "dreadful," above)."

"* Follow the instructions on the "Promotion Code" sheet. In particular, MAKE A NEW ACCOUNT. Don't reuse an old TomTom account. If you need to, get a new Gmail address to use with your new account."

I bought a VIA and never got it to update, probably because I did not follow these 2 instructions and now my certificate has expired because it has been more than 90 days. The VIA is a bad GPS. I'm just going to sell it on eBay and go back to an older model.

In reply to an earlier post on Dec 10, 2011 8:50:52 AM PST
approach says:
Ugh, that's a pity. There seems to be a real disconnect between the GPS firmware developers (very good) and the web site developers (not so good).
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