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Customer Review

12 of 17 people found the following review helpful
5.0 out of 5 stars Dual Frequency. A Big Plus For Players In Wifi Home Networks., June 13, 2012
= Fun:5.0 out of 5 stars 
Verified Purchase(What's this?)
This review is from: Turtle Beach Ear Force XP400 Dolby Surround Sound Gaming Headset (Video Game)
I've had and been playing with this headset for about 2 weeks now and I must admit, TurtleBeach finally got it right. Last year I bought the PX5 which I had to return due to background noise and crackling sounds, plus interference with my 2.4GHz router. So this time around, I was a bit hesitant, I've been looking for a decent headset to use during late night hours, so I don't keep my wife up. I looked into Razer, but heard complaints from many gamers about the overall comfort of the headset, so I kept on looking. Finally, I stumbled upon these cans and the first thing I noticed was that it now works at a 2.4/5GHZ Dual-Band WiFi frequency, which is a big plus, specially for those who have a standard 2.4GHz router. I will go into more details..

Package contains the following:
1 XP400 of course, 1 receiver, 1 VERY cheap optical cable, 1 bluetooth chat receiver for the 360 controller 1 set of instructions. What I wish we had gotten: replaceable batteries instead of built-in, a better quality optical cable and a stand for the headset

Now the features and performance....

As I already stated, these cans have a dual band frequency, which so far has done its job. I have not experienced any of the issues I had with the PX5, the sound is clear, crisp and there's no background hiss or noise. The headset will chose the frequency that best suits the environment; if you have a wireless network with a standard 2.4 router, then you will benefit by getting the XP400 instead of XP500 which uses a single signal frequency at 2.4GHZ, which is the same as last year's PX5 that had the same crackling and interference issues. Anyway, back to the XP400... these use a dual bluetooth signals for voice, meaning, you can place/receive calls while gaming; one of the chanels opens up and the other closes while the call is ongoing, once you hang up, the chat chanel re-opens, making the entire phone call private. Nicely done.

The design is exactly the same as the the PX5 and now the newer XP500. Padded head strap & ear cups, plastic construction. The receiver is about the size of a dish washing sponge. The mic. as with the other models, can be removed. Also, the cups can be swung side ways, so if you must rest in between sessions, no need to take these cans off, simply put the cups on their sides and let them rest on you. It includes a wireless chat adpater, which uses Blue-Tooth signals, both the chat and headset come already paired; if this is not the case, pairing is explained and simple to do. The receiver also comes paired. Chat quality is clear and I did not notice any signal drops. There's an option to have wired chat, in case you use the Xbox chat pad, which can't be used (won't fit) with the wireless option. You will need an OPTICAL output from your Xbox, PS3 or whatever you are using these for. An optical cable is included, but its quaility is questionable. Get a regular quality 6 footer instead.

Sound Quality:

Much much better than previous models, you have 3 pre-setttings, bass, treb and bass+treb tweaks. So you can chose to have more bass, treb or both. I like the latter one personally. I tested games such as Max Payne 3, 50 Cent (for bass purposes) and BF3. I was quite pleased with the results, directional sound wasn't 100% accurate, but I'd say 90%, but then again, it also depends on the game you are playing. I did however, noticed that the max volume wasn't as loud as other models, I guess after years of blasting my surround sound system, I was expecting higher levels. Still, the sound from these cans, is superb. The receiver has options to turn the surround on/off and it also comes with surround paramaters, 6 in total; the instructions booklet explains them more in detail, they're basically positional parameters (side, rear, etc). By the way, the sound tweaks can only be done from the headset itself and the surround from the receiver only. All in all, the sound is great, however, consider this: this cans have only ONE driver in each cup, wich is used for all aspects (bass, treb, etc), so don't expect surround sound system quality.

Pairing with the PS3.
The XP400 does not come pre-paired for chatting with the PS3, you must do this from the PS3 menu, pairing is easy, but the signal output was a bit tricky to get. I have a home theater system, so if you do, make sure that in the PS3 audio options you chose "Dual Chanel Output", or you won't hear anything on your XP400. Once that's done, they work flawlessly.

The headset however, has its flaws and here they are:

First, built-in battery, so if the case that yours die after numerous charges, you can't replace it without sending the whole unit in to Turtle Beach.

Second, NO STAND. nothing. I would've settled for a stick with a hook on it. You must leave this cans wherever you can think would be a safe place, so your kid, your cat or mother nature won't knock it off and smash it on the ground. A simple stand with no connections would've been fine. But instead, we get nothing.

Third, as with the PX5, the signal on these puppies dropped at a range of only 20 feet, there's a half wall where I was standing, so I wasn't at the other side of my house. The signal starting to crackle and finally dropped. This time around however, once I got back in range, the signal came back on its own without any issues. Unlike the PX5 that would suffer from signal hiss and popping.

In conclusion, you may be tempted to get the XP500, because honestly, its base does look great, but it doesn't have the dual band that the 400s have, which can be a major performance factor in a wireless network. And, just as I said on my previous review of the PX5s, the XP500's reciever has only 2 digital plugs. One in, one out and at that price, more should've been included.

So that's my experience so far with the XP400s, so far they have exceeded my expectations. With it's dual band frequency, improved sound and comfortable design, this headset delivers where others lack.
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Tracked by 2 customers

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Showing 1-10 of 13 posts in this discussion
Initial post: Jun 18, 2012 12:23:02 PM PDT
Last edited by the author on Jun 18, 2012 1:10:19 PM PDT
Olmedo Icaza says:
i need some help. this is my current setup: PS3 is connected with an HDMI cable to my LCD-TV.

i downloaded a PDF-file version of the instruction-manual for the XP400 from the Turtle Beach website, and read it. i read in it that you have to connect a optical cable from the optical-port on the back of your PS3 into the wireless-transmitter of the XP400. and as well, connect the wireless-transmitter with a USB-cable, to one of the USB ports on your PS3.

that part i'm cool with, but here's the part that's troubling me and i need your feedback on:
i read in the XP400 user's manual that after you do the 2 previously-mentioned steps, you have to go into the PS3 Menu (also known as the "Cross-Media Bar", ie. XMB), select "Settings" > "Sound Settings" > "Audio Output Settings" >
"Optical Digital" > "Dolby Digital 5.1". now, from what i know about electronics (from my job at call-centers [for companies] that deal with electronics), this [basically] means that sound from the PS3 would no longer travel through the HDMI-cable [and] to my TV-speakers, but instead would travel through the optical-cable [and] to the XP400's wireless-transmitter. (which basically means that i would not be hearing sound from the tv anymore).

now i talked to several people about this (including one at Turtle Beach, who i corresponded with via e-mail), and 3 of them told me to activate the "Dual-Channel Output" setting on the PS3 (which according to them, would make sound travel THROUGH the optical-cable and the HDMI-cable SIMULTANEOUSLY, thereby/therefore pumping BOTH my tv AND my xp400 with sound SIMULTANEOUSLY). now, i'm interested in the XP400 because it's wireless (something my old Sony Wireless Stereo Headset had), surround sound (something my old Sony Wireless Stereo Headset had. virtually at least :-P ), and a integrated rechargeable battery (which means no having-to-buy-AA-alkaline-batteries half the time) (something my old Sony Wireless Stereo Headset also had); but it also has the "Blast Limiter" function, which, from what it sounds like (and from what i've read about), makes really loud and/or deafening noises, like explosions, gunshots, gunshot-ricochets, etc., easier on the ears [and ear-drums] (a problem i had with my old Sony Wireless Stereo headset. which [the game sounds] were so freaking loud, even at the lowest-possible "master volume"-volume setting, that they were ear-loss inducing) (which is why i'm considering getting the XP400).

anyways, back to my question and concerns to you and why i need your feedback: i'm wondering if the XP400 is just a simple and breeze to set up. what i want is this: that, when i'm using the XP400 (ie. when the damn thing is turned on :-P ), that sound comes through the headset. and that when the darn thing is NOT in use (ie. when it's turned OFF), [that] the sound comes through my television's speakers. now, is that possible with the Turtle Beach XP400, or that's not really the case? because nobody's been able to answer that question of mine yet.
everybody has either a freaking home-theater system connected to their PS3, or a "direct to headset" connection to their PS3, but NOBODY has just the plain-ol' simple "PS3 connected DIRECTLY to the tv with an HDMI cable" like i have.

please answer this question for me. thanks :-)

and thanks in advance for all your help, advice, and feedback by the way :-)

(by the way, here's a link where you can download a PDF-version of the XP400 instruction manual:

In reply to an earlier post on Jun 18, 2012 12:55:11 PM PDT
Hey Olmedo, I will be more than happy to help you, but won't be able until this afternoon, after I get off work. I'll then check my settings and try to help you as much as I can. Talk to you later.

In reply to an earlier post on Jun 18, 2012 1:08:30 PM PDT
Last edited by the author on Jun 18, 2012 1:08:48 PM PDT
Olmedo Icaza says:
thanks very much :-) . i'll be waiting to hear from you.

have a great day at work :-)

In reply to an earlier post on Jun 18, 2012 6:52:58 PM PDT
Last edited by the author on Jun 18, 2012 8:12:59 PM PDT
Ok Olmedo, back home now. Here's the deal with the PS3, keep your current sound settings, if you have your PS3 hooked to your TV via HDMI, let it be that way. What matters is the "Audio Multi-Output" which must be turned on if you want sound out the headset and/or your TV/ home theather. You asked if either will turn off when you're using the other.....the answer is "yes & no" because you have to "manually" turn either one's volume down when using. So if you want to hear sound out of the headset, turn the Tv/surround all the way down and vice versa. I tried every way possible, but it is the only way it works. Same for the 360. One more thing, to chat with this headset using the PS3, you'll have to pair it under bluetooth devices.

As for connecting the headset to the PS3, you will need to do it via optical cable to the transmitter and the USB to power it. The transmitter will not go unless you power the headset up. Both turn on and off by powering the headset.
Like I said above, keep your TV connection the way it is, do not mess with anything in the PS3 menu, except the "Audio Multi-Output". You are basically telling the PS3 that both the existing connnection and now the optical, will have sound outputted to them. If you have any more questions, let me know.

By the way, this is based on home theather setup, but I went ahead and connected my PS3 directly to my TV via HDMI, and same result. Both the TV and headset had sound, so I had to turn the volume all the way down in order to listen to just one source.

In reply to an earlier post on Jun 18, 2012 8:05:22 PM PDT
Olmedo Icaza says:
thanks for all the information. this was truly a HUUGE help :-)

by the way, regarding the sound, i used to have the official "Sony Wireless Stereo Headset", and i had to sell it because, even when the "Master Volume" slider was at the lowest-possible volume-setting that it can be before the game-sound turns completely off, the volume was still deafeningly-loud.

how is the volume (especially the game-sound volume) on the XP400? is it "deafening"ly loud, is it tolerable, and/or bearable, is it "safe" for people's hearing? what can you tell me about it?

also, another reason why i was thinking about buying this headset was the "Blast" Limiter. what can you tell me about it? does it work as advertised? (ie. limiting the loudness [and/or "blast"-effect] of explosions, gunshots, gunshot ricochets, and other "loud" noises), or is it just another gimmick[/just another gimmick that doesn't really work]?

In reply to an earlier post on Jun 18, 2012 8:26:37 PM PDT
Last edited by the author on Jun 18, 2012 8:27:20 PM PDT
To be honest, the volume could be louder, but to each its own. On this headset low volume is actually low. The limiter works to guard your ears from "sudden" loud sounds. For example, you are in a quiet level, suddenly an explosion, the limiter will balance all sounds, but to be frank, I rarely used it, these cans are balanced on their own.

In reply to an earlier post on Jun 18, 2012 10:38:50 PM PDT
Olmedo Icaza says:
i understand. thanks for the addendum :-)

by the way, what's the "default" setting on the "Blast"-Limiter? because i read in the XP400 instruction-manual that there's 3 settings on the "Blast Limiter" (4 if you count the "Off" position): "Low", "Medium", and "High" (named "Mild Limiter", "Medium Limiter", and "Max Limiter", respectively, by Turtle beach). and i want to know which is the "default" setting (which i guess is the setting the Blast-Limiter is set to when you first receive the package and the headset in the mail).

likewise, what's the "default" setting on the "Surround Sound Angle Presets"? i want to know because of the same reasons why i want to know what is the default "Blast Limiter" setting on the Turtle Beach XP400 headset.

many thanks in advance for all your help J. Figueroa :-)

In reply to an earlier post on Jun 18, 2012 10:51:11 PM PDT
Default settings are zero. 1 beep is zero, 2 is the first, up to 4 beeps. The transmitter has surround parameters that define position of the "virtual" surround speakers.

In reply to an earlier post on Jun 18, 2012 11:06:55 PM PDT
Olmedo Icaza says:
i understand. thanks for the info :-)

also, in your review, you mentioned "You will need an OPTICAL output from your Xbox, PS3 or whatever you are using these for. An optical cable is included, but its quaility is questionable. Get a regular quality 6 footer instead."

i haven't bought the XP400, so i don't know how flimsy the included-Optical-cable is (or even if it's flimsy at all), but based on what you said (ie. in what i quoted just above), would you say this is a good cable to purchase [to use instead of the included-in-the-XP400-box optical cable]?

AmazonBasics Digital Optical Audio Toslink Cable - 6 Feet (1.8 Meters)

In reply to an earlier post on Jun 19, 2012 4:58:04 AM PDT
The optical cable included works, but lacks quality, it's not very manageable and stiff. The Amazon basics is always an excellent choice, their cables are of superb quality, so I would definitely buy that one.
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