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Customer Review

549 of 651 people found the following review helpful
1.0 out of 5 stars Check Your Charge Card Policy Before Buying, November 10, 2011
This review is from: 2-Year SquareTrade Warranty plus Accident Protection for Kindle Fire (First Generation), US customers only (Accessory)
Many consumers do not know this, but many charge card issuers such as Discover, Visa and Master Card have an extended/replacement warranty policy for just about any items manufactured with a USA warranty. This coverage is totally FREE. The only requirements are is that you purchase the item on the specific card that has this coverage AND the entire purchase must be made on the card as one transaction. These card issuers will at least match the original manufactuers warranty exactly as stated by the manufacturer. For example,if the original manufacturers warranty is one year parts and labor, then you will automaticlly receive another year of parts and labor coverage totally free. If the product breaks after the first year, the charge card company will either pay for the repair up to the price of the item OR they will either issue a complete cash refund or a credit on your charge card towards a new purchase. Diferent cards issuers have different refund policies. The only requirement is that you will have to retain proof of purchase such as your monthly charge card bill, and you will have to produce a written copy of the manufacturers original warranty. Not all Discover/ Visa/Master Card/American Express account holders have this extended/replacemnt warranty policy. You must contact the respective corporation that issued the card (NOT the bank that issued the card) and supply them with your account number(s). The representative will inform you as to whether or not you have this extended warranty policy coverage on your card or not. You will also be able to question the representative how to file a claim, what's covered and what's not covered, etc. The numbers for Visa , Master Card, and Discover Card to verify if your card has this policy are 1-800-VISA-911, 1-800-MC-ASSIST and 1-800-DISCOVER.
As a previous writer reported, the cost of this extended warranty is 25% of the cost of the item. In addition, you are only buying ONE additonal year because I believe the reader comes with a one year parts/labor warranty from the factory.
The last time I checked,I verified that I still have this coverage on my own charge cards. Of course, certain damage such as droppped off the desk, the dog ate it, etc. would not be covered UNLESS, I believe, the original manufactures warranty has these things written into their warranty. Hope everyone finds this information useful.
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Tracked by 4 customers

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Showing 1-10 of 29 posts in this discussion
Initial post: Nov 11, 2011 6:16:04 AM PST
Honest John says:
This is excellent advice, obviously, and should be considered before paying for extra "insurance."

However, as "Larry" has noted, damage caused by a drop or frisky dogs is almost always excluded. In my experience, if electronic devices with few or no mechanical parts (such as the Kindle) fail it's usually very soon after purchase. The issue then is it worth an surcharge of 25% to protect yourself against breakage caused by causes beyond the manufacturer's control.

As with all insurance, the Square-Trade Warranty is a crap shoot and each person needs to think about his or her track record with such devices.

Posted on Nov 13, 2011 6:44:18 AM PST
Tulip says:
I just called my discover card and was informed warranty coverage is not available to me. It was only a temporary promotion or for business accounts...

In reply to an earlier post on Nov 13, 2011 1:38:46 PM PST
Last edited by the author on Nov 13, 2011 1:40:28 PM PST
Larry says:
Heathir, I just checked with Discover and you are correct. Not every card holder has this benefit. My own Discover Card does have this benefit. That's why I suggested that each card holder check with their respective card issuer to see if they have this benefit.

Posted on Nov 13, 2011 3:26:00 PM PST
J. Smith says:
Yes, you're right that is or was true at one time. I wonder how many credit card companies still do that though, and of course they don't make it common knowledge to consumers.

Posted on Nov 14, 2011 4:19:36 AM PST
Bob Bummer says:
This is true information, but you should not give a product a 1 star review just to inform the consumer of other options.

Posted on Nov 14, 2011 9:42:40 AM PST
You don't trash something because there may or may not be an alternative, that may or may not be better for someone.

In reply to an earlier post on Nov 14, 2011 3:34:12 PM PST
Larry says:
Robert, The reason I gave this item a one star review was because they are claiming you will be getting a two year warranty by purchasing this extended warranty. The bottom line is that this is not so. I checked with Amazon and verified the Kindle fire is automatically covered for one year parts and labor by Amazon. The consumer is led to believe that he is receiving a
two year warranty by purchasing this extended warranty when in fact he is only receiving one additional year for approximately 25% of the cost of the Kindle. As previously stated, most electronic devices will usually break within the first few months of ownership. After this initial period, they will usually perform flawlessly. Purchasing any type of extended warranty is a crap shoot as a previous reporter wrote. Larry

Posted on Nov 15, 2011 12:19:36 PM PST
Hi Larry,

While you are right about the alternatives available, we'd like to make sure a few things are clear:

1. SquareTrade's accident protection begins right away. You are correct that the manufacturer warranty extension does begin in starting in year 2, but please note that SquareTrade also covers battery failures in year 1.
2. Most credit card programs will not provide 2-day replacement for your Kindle, instead they may pay cash or try to repair your item.
3. We offer a 2-Day replacement, faster than most services out there. Credit card companies offer no guarantee of speed of service, and there is no easy way to research their reputation.
4. With SquareTrade you don't have to file/fax documents when there is a claim. A credit card issuer may require you to mail or fax in forms and receipts.

Priya S.,

Posted on Nov 16, 2011 12:16:38 PM PST
M.R. says:
For the cost of the kindle the accidental protection alone is a good bargain. The information on Amazon site seems very clear that the warranty really doesn't start until year 2. Accidental Damage Protection for two years with a two day turn around is worth the money.

In reply to an earlier post on Nov 18, 2011 5:17:15 AM PST
Last edited by the author on Nov 18, 2011 6:29:41 AM PST
Larry says:
Priya S.
The points you made on your post are well noted. If you are the type of person that is somewhat careless and drops things all the times, or you have small kids that will be using the Kindle, or a dog that eats strange objects, or you are the type of person that handles electronic (or any items) in a "rough" manner, then I agree with you because these problems would not be covered under the original manufacturers warranty , and therefore not covered by a credit card warranty.

I am a ham radio operator, and have purchased lots of very expensive electronic equipment over the years. I have had only one incident where I had to use an extended credit card warranty for a very expensive repair to a piece of electronic equipment. I followed the instructions of the credit card company, had the item repaired, and promptly received a check in the mail for the full amount of the repair a short time later. I don't mind doing the extra paper work or other necessary steps to file a claim if I am receiving this benefit for free.

My personal experience has been that most electronic products will most likely fail during the first year of use. This failure will be covered by the original manufacturers warranty. If they don't fail by that time and you are careful the way you handle these products , then the odds are that you will not have any problem(s) with them for a long time.

Of course, there are always exceptions to the rule. As I previously stated, it's a crap shoot.

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