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Customer Review

6 of 7 people found the following review helpful
3.0 out of 5 stars Had trouble with the construction quality, exchanged it, works OK now, January 7, 2012
Verified Purchase(What's this?)
This review is from: Hoover TwinTank Steam Mop, WH20200 (Kitchen)
Sometimes the thing steams, sometimes it doesn't. The manual says when you put the water tank back on that it will "snap" into place. It does not "snap" on my unit. It just rests by gravity. I have figured out that when it doesn't produce steam, if I push down on the water tank, which has the effect of connecting the water outlet of the tank to the water inlet of the rest of the unit, it produces steam. Otherwise I'm just pushing a cold, wet (or even dry) pad around the floor, even though you can hear the unit making a lot of noise as if it's actually doing something. I'll have to keep fiddling with it -- something is not seating properly. Could be the water filter. If it turns out that I always have to use one hand to push the water tank down, that is not acceptable. I may end up taking it to a Hoover repair center.

But when it steams, it seems to do what it's supposed to do. Cleans the floor, and I like not having to mess with a bucket of water and floor cleaner. I don't intend to use the "disinfecting" feature with the cleaner fluid.

Update 2012.01.22: took it to a Hoover repair center and they said they'd return it and have another one shipped to them. We'll see how the replacement unit does.

Update 2012.02.18: picked up the replacement from the Hoover repair center. The water tank still does not "snap" into place. Hoover and I must have a different definition of the word "snap". But this unit works as advertised. It mopped my kitchen and two bathrooms, once, anyway. We'll see how long it lasts.

Update 2012.07.14: Still working OK. The steam function does not clean dirt that is ground in, in which case I get out the old mop. But the other day I tried the cleaning function. Did a pretty good job, though the floor seemed like it had a film on it, judging by the feel on my feet. So then I steamed the floor with water only, but it still feels filmy. I suppose it will dissipate over time. If I steam once a week, I should be able to head off the ground-in dirt.
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Showing 1-1 of 1 posts in this discussion
Initial post: Jan 31, 2012 9:27:58 PM PST
I would have just returned it, that's not right! Hope everything works out for you!
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