Customer Review

18 of 19 people found the following review helpful
5.0 out of 5 stars Three Simple Steps to being a Better Manager, August 27, 2008
This review is from: Squawk!: How to Stop Making Noise and Start Getting Results (Hardcover)
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Squawk gives you three simple and easy to implement steps to becoming a more effective manager. The book presents these steps in a very engaging story form.

But first let's review some of the reasons you need to take Squawk seriously.

Thirty-two percent of employees spend at lest twenty hours per month complaining about their bosses. Probably a lot of those twenty hours are on company time.

More than 66% of employees are actively considering leaving their current job.

Employers suffer in excess of $360 billion in annual losses due to employee dissatisfaction.

Most managers believe their focus should be in bringing in the numbers ... but most get fired because of poor people skills.

Travis Bradberry uses the seagull as a symbol for today's manager. All too often today's manager swoops in, fails to get complete details of what is happening, squawks up a storm, deposits/dumps on the workers and leaves a mess for others to clean up.

The seagull manager is showing up more and more in today's workplace.

Bradberry gives three simple but effective techniques to shift the way you manage.

1. Set full fledged expectations - make sure the employee's efforts are spent doing the right things the right way. Let them know what is expected and how they will be evaluated in the future. Be sure to get agreement and commitment to work toward established goals.

2. Communication that clicks. Too often managers do not communicate enough and only communicate when things go wrong. Observe what employees say and do and speak openly with them about their work. Communication clicks when it is frequent and in a langauge everyone understands.

3. Paws on Performance - pay attention to each employee's performance - offer praise as often as constructive feedback. Keep your paws on performance.

This is a delightful little book, it can be read in a couple of hours. But the lessons, if implemented, will last a lifetime. It is very simple and straightforward. Anyone can understand and implement the principles.
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Showing 1-1 of 1 posts in this discussion
Initial post: Oct 9, 2008 12:39:32 PM PDT
Insghtful review!
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