Customer Review

510 of 538 people found the following review helpful
1.0 out of 5 stars What you see is not always what you get!, September 19, 2012
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My problem is not with BaByliss, I think they are great irons. My problem is with whoever takes responsibility of selling this item here. Background on this is I am a Hair salon owner for over 35 years. I want my clients to use good tools so they don't fry their hair. As I have said I have been happy with BaByliss for years. My distributor charges me a fortune for their irons. So for last few years I have been sending my clients to eBay to get it at a fair price I thought. Only to find that most are knock offs or copies. My problem with copies are they might look the exactly like the real thing but are not the same inside heating element and other important parts. Even more disheartening is that we think we are buying the real deal because the box even says the item is warranty for (4) yes 4 years. I have work with Conair over the last year that distributes BaByliss and have even have send some of the irons to them to see if it's the real deal. Sorry to say high percentage were fakes. So recently I decided to buy them myself to retail of Amazon after all its Amazon right. Out of 12 irons I received within 2 weeks some of them just did not seem right. Remember I am looking for fakes. The straw that broke the camel's back for me was one iron still sealed unopened had a large chipped on the handle and was repainted with touch-up paint which I know BaByliss would never do. It's called quality control. What does one do when some things go wrong and you send it back to CONAIR/BABYLISS for warranty for repair or replacement? Who do you go to then when they tell you they are not real? Amazon or the seller will you know what to do? I am not saying every single one is copy, what does one do when a seller sells? % real and the other fakes / copies. Do you know that one can buy 50 knock off/copy/fake irons from China for less than $23 each? That is hell of a mark up. If you were a seller which one would you sell? The one that cost less to buy so that there is a bigger return I think. One can only hope at that point they get the good/real one. Unless one contact the seller to ask who will back up the product when it goes south? What other iron do you know are warranty for (4) years. That is just my input some might not even care. But for me I had to send it back to Amazon which they refunded me, I cannot take the chance to retail them to my clients. My advice is that you keep your invoice and write down the name of the seller not just Amazon so you have some type of record when needed. 4 year is a long time will you still have your paper work after all that time? Please take the time to read the bad reviews first! You will notice they are all the same problems. Heating plates that do not close on one side. Hair that slides out, hairs being pull out as you use the iron. Hair being burnt with hooked burnt ends. Don't even think about using the fakes if you have fine hair. It will fry you hair with just a few use. The reason is the fake ones do not control the heat as the real ones. For people that has the real deal with fine hair. Do not set the heat setting more than 35. Bottom line here is it only takes only a few clicks to buy the iron. But it will take months if not years to get your hair back to where it was before using a fake. Also check link below on others who received the fake irons from Amazon.
Good luck to you all.
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Tracked by 7 customers

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Showing 1-10 of 30 posts in this discussion
Initial post: Nov 8, 2012 11:45:54 PM PST
T. PINKHAM says:
Thank you for taking the time to post this. It is very helpful and wise information. Especially the part about the short bit of time it takes to purchase a fake, and the very long time for fried hair to return to healthy hair. It's just not worth the risk.
Thank you, again.

Posted on Nov 9, 2012 8:18:54 AM PST
Thanks for that information it is really bizarre that people do this and it is very good to know. However the problem is it doesn't rate the iron itself or Amazon who gave the refund.frankly I expect to find fakes on eBay it's open season there I'm sure. I hope you notified them as well. But Amazon is an excellent and very responsible seller I hope people will pick up in your review their responsible action in giving the refund.

Posted on Nov 11, 2012 4:45:22 PM PST
I bought this model of BaByliss off of Amazon a couple of years ago. I invested the money because I'd been to a salon that used this model and made my hair look amazing. I've never had technical problems with it, but it has caused some damage to my hair that I'm constantly trying to correct with extra conditioning. I use a protectant spray, too. It also doesn't straighten that well and tends to come "undone" after a few hours even in not-humid weather. I recently bought a cheap drugstore brand of straightener and have found the cheap drugstore iron does a better job of both straightening my hair and of not frying it so much. I now wonder if it's that Babyliss is overrated, or that the one I purchased over the internet is a knock-off instead of the real thing. The one the beauty salon used just glided through my hair and the one I purchased never really has, it tends to snag my hair, so it may be a knock-off and not the real thing. I'm sticking to my drugstore brand cheapie from now on instead of my possible-fake BaByliss.

Posted on Nov 27, 2012 6:17:23 AM PST
Steffers says:
Thank so much for posting this. I just sent back two irons that I bought here questioning myself why they had a little bit of a different outcome on my hair. I paid full price before and they were legit... but after 7 yrs i bought it online since the last had broke. I noticed my hair would go straight with no problem but it began drying it and my hair had a natural gloss that was definitely shown with the last iron i had... i didnt see that anymore. and when I curled it, TOTALLY different as well. so i agree... may look the same but may not be the same. in the end the long effect is what is important...

Posted on Nov 27, 2012 10:02:55 AM PST
skapat says:
so where do you get the real ones

In reply to an earlier post on Nov 27, 2012 10:37:19 AM PST
Steffers says:
Call babyliss customer service (AKA Conair) here:

They'll inform you the distributor names on amazon that DO carry their legit products. (There are some)

They carry serial numbers in their packaging that you can also confirm as authenticity, after they've arrived.

In reply to an earlier post on Nov 27, 2012 1:13:22 PM PST
Mad man says:
Steffers ,I was the one who wrote the warning on the fakes to start off with. Sorry but the serial numbers in their packaging means nothing. when I talk to Conair they told me that they copy everything and I mean everything including hologram seal. Conair told me the only way they could tell was to sent the item to Conair for them to take apart to look on the inside. I have been selling them in my salon for 10 years and they fooled me too. In the past you could call or mail in the paper work to Conair to file the # to get it cover. But they no longer do that because of that reason. I really like to know how you think Amazon know who the real seller are? Do you think they go out to check each iron from their seller? What about sellers who sells half of their stock real ones and the other half fakes. It's sad is it not. Not knowing who to trust? After I returned my 12 fake irons back to Amazon. They send me a note . REASON FOR RETURN. (Buyer no longer need them.) NOT THAT THEY WERE FAKES ! Don't believe anything you hear and only half of what you see!

Posted on Dec 10, 2012 12:02:27 PM PST
Thsi review was very useful. I am a major Amazon buyer, but concerned about the fakes. Would you reccommend buying this from other vendor. Any recoommendations?

Posted on Dec 16, 2012 1:52:20 PM PST
P. O'Connell says:
I was going to purchase a babyliss product from here as well as 3 other curling wands/irons. I live in Australia so returning products to Amazon isn't cheap. I automatically thought Amazon wouldn't stock, sell, on-sell or supply/fulfill orders containing fake products at all. How ignorant I was.
Thank-you very much for your post, I think I may not buy any of them from Amazon at all now. I'm not interested in being ripped off.

Posted on Jan 1, 2013 3:33:28 PM PST
so where can one purchase a true babybliss pro nano titanium flat iron and not a knock off?
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