510 of 538 people found the following review helpful
What you see is not always what you get!
, September 19, 2012
My problem is not with BaByliss, I think they are great irons. My problem is with whoever takes responsibility of selling this item here. Background on this is I am a Hair salon owner for over 35 years. I want my clients to use good tools so they don't fry their hair. As I have said I have been happy with BaByliss for years. My distributor charges me a fortune for their irons. So for last few years I have been sending my clients to eBay to get it at a fair price I thought. Only to find that most are knock offs or copies. My problem with copies are they might look the exactly like the real thing but are not the same inside heating element and other important parts. Even more disheartening is that we think we are buying the real deal because the box even says the item is warranty for (4) yes 4 years. I have work with Conair over the last year that distributes BaByliss and have even have send some of the irons to them to see if it's the real deal. Sorry to say high percentage were fakes. So recently I decided to buy them myself to retail of Amazon after all its Amazon right. Out of 12 irons I received within 2 weeks some of them just did not seem right. Remember I am looking for fakes. The straw that broke the camel's back for me was one iron still sealed unopened had a large chipped on the handle and was repainted with touch-up paint which I know BaByliss would never do. It's called quality control. What does one do when some things go wrong and you send it back to CONAIR/BABYLISS for warranty for repair or replacement? Who do you go to then when they tell you they are not real? Amazon or the seller will you know what to do? I am not saying every single one is copy, what does one do when a seller sells? % real and the other fakes / copies. Do you know that one can buy 50 knock off/copy/fake irons from China for less than $23 each? That is hell of a mark up. If you were a seller which one would you sell? The one that cost less to buy so that there is a bigger return I think. One can only hope at that point they get the good/real one. Unless one contact the seller to ask who will back up the product when it goes south? What other iron do you know are warranty for (4) years. That is just my input some might not even care. But for me I had to send it back to Amazon which they refunded me, I cannot take the chance to retail them to my clients. My advice is that you keep your invoice and write down the name of the seller not just Amazon so you have some type of record when needed. 4 year is a long time will you still have your paper work after all that time? Please take the time to read the bad reviews first! You will notice they are all the same problems. Heating plates that do not close on one side. Hair that slides out, hairs being pull out as you use the iron. Hair being burnt with hooked burnt ends. Don't even think about using the fakes if you have fine hair. It will fry you hair with just a few use. The reason is the fake ones do not control the heat as the real ones. For people that has the real deal with fine hair. Do not set the heat setting more than 35. Bottom line here is it only takes only a few clicks to buy the iron. But it will take months if not years to get your hair back to where it was before using a fake. Also check link below on others who received the fake irons from Amazon. http://www.amazon.com/review/R2468NGER1RWQK/ref=cm_cd_pg_next?ie=UTF8&asin=B002NGMEV2&cdForum=Fx38BM5NUGM0MV2&cdPage=2&cdThread=Tx112Z0UK01XBLJ&store=beauty#wasThisHelpful
Good luck to you all.
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