Customer Review

434 of 443 people found the following review helpful
3.0 out of 5 stars love / hate relationship with my Roadmate, August 8, 2005
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This review is from: Magellan RoadMate 760 3.8-Inch Portable GPS Navigator (Electronics)
I had a Roadmate 700 for 18 months, and it became an indispensible tool for my vehicle - especially when traveling to multiple locations I've never been to in a new city. On the downside, after 11 months I started getting automatic messages that my software was out of date - but Magellan hadn't released the new software. Four months later when they did, they failed to notify me even though I had registered for it.

Now I have the Roadmate 760, and the unit is even better. The flash card for saving addresses (use it, you'll be glad you did), the automatic re-routing for when you're stuck in traffic, and the automatic backlight adjustment are all handy. But after only two weeks, the new unit started freezing on startup. At three weeks it got worse, and I sent it back to Magellan - and learn they need "10 to 12 business days in-house" to fix it, plus shipping time. No apology, no offer to loan me another unit, no way to speed it up. My confidence in the company and the unit has dropped precipitously, and they seem not to care that they are converting a customer evangelist into a very unhappy user.

UPDATE on the above, 3 months later:
My love/hate relationship is deeper than before. I recently was stuck in traffic on I-95 when terrorist threats shut down all tunnels around Baltimore. I checked the gps for nearest exit, worked my way to it, then re-programmed the unit for "least use of freeways". It then guided me through areas of Baltimore that by-passed all tunnels, and I made a critical meeting in Delaware on time. My wife also uses it, and she clearly is more comfortable knowing she will not get lost. This is worth a lot to both of us.

On the other hand, the unit is freezing for the second time, and is now on its way back for repairs again. This means another two weeks of waiting for a 4 month old unit to be repaired a second time.

ARRGGHHH!
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Showing 1-1 of 1 posts in this discussion
Initial post: May 14, 2009 3:35:26 PM PDT
nahart says:
The units a very good but don't for get this is a computer handle with care DO NOT MOVE WHILE BOOTING UP and always never bump or drop the units .
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