93 of 139 people found the following review helpful
Sent wrong size and no exchanges!,
This review is from: VANS Unisex VANS AUTHENTIC SKATE SHOES (Apparel)
I ordered regular black vans authentic shoes with the white rubber bottom and white laces. I ordered them in a men's size 9 and received a size 8. I then found out that the seller has a no-exchange policy. It was such a hassle to have to ship the shoes back only to find out that I could not have the correct size sent back to make up for THEIR mistake. The slip inside the box even said "size 9." Once they received the shoes I sent back, I got an email saying size 9 was out of stock. I wish they would have sent me this information before going through all that pointless trouble.
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Showing 1-10 of 10 posts in this discussion
Initial post: Jun 29, 2011 12:17:07 PM PDT
Sarah A. Nelson says:
Reviews are for products, not service.
Posted on Jul 3, 2011 5:58:49 PM PDT
Donna V. says:
Thank you for the info about this seller. It helps me know if I want to take the chance on buying from them.
Posted on Jul 3, 2011 8:47:47 PM PDT
Kenny Zhu says:
Same, thanks for the heads up.
Posted on Sep 12, 2011 5:20:28 AM PDT
Dawn E. Oconnor says:
Please delete this comment. This review section is specifically for the product, not the seller.
Posted on Dec 30, 2011 6:37:40 PM PST
B. Barker says:
I had the SAME problem! I figured it was just poor luck but it seems to be a consistent problem.
Posted on Jan 30, 2012 4:40:54 PM PST
E. Foster says:
This is the review section for the shoe not the seller. There is a seller review available. This doesn't help people when they want to buy this item. However, it is good to know that the seller sucks.
Posted on Aug 3, 2012 2:19:21 AM PDT
Hi, this depends on which seller it is. I ordered from Trendi-USA and they got my order wrong, but they sent me a pre-paid label and I shipped it back to them which only took 2 days. They replied quickly and their service was good.
Posted on Mar 9, 2013 8:03:42 PM PST
Milton Diaz says:
shoezoo, should be better in to give the information about the sizes, i ordered size 8 and saw in the order size 6,5,then i cancelled the order.
Posted on Jul 9, 2013 11:06:55 AM PDT
This is for PRODUCT reviews, not SELLER reviews. These types of reviews don't help when you can buy the product from multiple sellers. Sadly it seems that people are unable to comprehend this fact, as is evident by the amount of people marking these comments as "unhelpful".
Again, let me make it clear- ITEMS SHIP FROM MULTIPLE SELLERS. Comments regarding a seller's service does NOT help since the next time someone orders this same product it could be from a DIFFERENT seller.
In reply to an earlier post on Jan 16, 2014 1:47:44 AM PST
Last edited by the author on Jan 16, 2014 1:49:46 AM PST
This reply is to Milton. It's 8 in women's 6.5 in men's . Says so in the description not their mistake.
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