Customer Review

2,915 of 3,293 people found the following review helpful
1.0 out of 5 stars Beware gas refill costs and restrictions, June 26, 2009
This review is from: SodaStream Jet Starter Kit, White (Kitchen)
Beware the real total cost of ownership when buying this product.

These are great in the UK, where you can buy the gas refills (actually exchanges) in many supermarkets for not much money. However, in the US there are pitifully few outlets for the refills (Williams Sonoma and Camping World) and as such they are always out of stock. Because these gas cylinders have a proprietary fitting and anti-refill valve on them, they cannot be refilled at paintball, welding, or homebrew stores, so your only option is to mail them to Sodastream and obtain refills from the manufacturer directly. This adds up very quickly, and there is simply no way you can achieve the 20c per liter carbonation they claim here. The cheapest refills available from the manufacturer today are 3x14.5oz cylinders for $39 + $10 shipping = 41c/l. But since you have to have 3 cylinders first, you have to buy 3 more first (another $75 + $10 shipping), and these are their SALE prices.

It's an interesting novelty and the kids love it, but when the first gas cylinder runs out, the soda cans on the supermarket shelves are going to look really tempting again. It's a shame, here's another great idea marred by poor execution. I can't see that there is anything 'green' about burning up so much in shipping heavy cylinders back and forth across the country.
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Comments

Tracked by 31 customers

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Showing 1-10 of 312 posts in this discussion
Initial post: Jul 29, 2009 7:28:35 AM PDT
Soda-Club says:
Hi Dr. Walls -
Thanks for your feedback on the product. We are actively working to expand our retail presence, and we are hopeful that very soon we will have abundant locations to pick up exchange carbonators.

Meanwhile, the manufacturer's website is a great place to order exchange carbonators. The Fountain Jet starter package listed here by SodaStream comes with 2 of the 60L carbonators, and the current price to exchange these is $26, plus shipping (which varies, depending on the delivery address.) This comes out to 22 cents per liter, before shipping...which might add another 4-5 cents per liter. We do encourage people to purchase an additional carbonator, so you can have one in the machine while the other two are being exchanged (yes - you can exchange just two at a time now...great new improvement to our web ordering!)

As for the carbon footprint, shipping 1 cylinder of gas is equivalent of shipping 60 liters of sparkling water. Even though there are certainly transport miles associated with shipping anything - the SodaStream system cuts down these transport costs by over 90%.

Best, Kristin

In reply to an earlier post on Oct 14, 2009 7:13:53 PM PDT
Great Post Dr. Walls. Tried ordering exchange refills but they wanted $20 shipping (UT) for gas refills that cost $25.99, $46 total. What a joke.

In reply to an earlier post on Oct 14, 2009 7:14:33 PM PDT
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In reply to an earlier post on Oct 14, 2009 7:16:51 PM PDT
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In reply to an earlier post on Oct 14, 2009 7:17:09 PM PDT
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In reply to an earlier post on Oct 14, 2009 7:17:42 PM PDT
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In reply to an earlier post on Dec 13, 2009 4:42:21 AM PST
D. Mcardle says:
Thanks Dr Walls

I was about to order one but frankly this has actually put me off- the environmental factor, the cost and the hassle of having to post the cannisters. I am going to develop my taste for straight water instead- you saved me $100- the old ones in the 70s- i am sure they went on their own and you did not need to keep buying the carbonater things- rip off that taps into our environmental desires.....the last thing i want to do is have to post stuff to get a drink, way too much hassle.

In reply to an earlier post on Jan 13, 2010 9:16:00 AM PST
I get mine refilled by a local fire extinguisher dealer for $5.00 and buy coke sirups from Sam's club. Fire extinguisher company ordered the adapter from soda stream.

In reply to an earlier post on Jan 23, 2010 5:21:28 PM PST
that's awesome. we live in the SF bay area, any chance you're in this area and can tip us off where to go?

In reply to an earlier post on Mar 4, 2010 6:56:42 AM PST
Are you selling a product or an environmental philosophy? People, by nature, are stewards of the earth. We all want a clean environment for our kids and ourselves. Please don't try to guilt customers into buying your product by using the "carbon footprint" farce. If your company really cared about the "carbon footprint" you would not have made a cylinder that cannot be refilled locally. I think the product is a good idea, but don't underestimate the consumer. If you really care about the environment then make an adapter that will retrofit the cylinders, so we can get them filled locally and will use less of a "carbon footprint".
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