Customer Review

The manufacturer commented on the review belowSee comments
30 of 38 people found the following review helpful
1.0 out of 5 stars Worst Camera EVER MADE! Kodak Play Touch PlayTouch, October 4, 2010
This review is from: Kodak PlayTouch Video Camera (Black) (Camera)
The Kodak PlayTouch video camera is absolutely the worst Digital Camera I have ever touched. DO NOT BUY THIS!

The Playtouch video Quality is Blurry and Unusable in ANY Mode. The focus randomly drifts out of focus and into focus again for no reason. The Playtouch battery heats up so much after making a two minute video clip that it either crashes and/or you can no longer hold it.

The Kodak PlayTouch sound quality is abominable. The sound either it too loud or too soft accompanied by LOUD Clicking noises. The last spoken words of each clip of this camera are mysteriously repeated at the end of the clip. I wasted a day filming short unusable clips with this deplorable camcorder.

The driving force behind me actually posting this Kodak Playtouch review was the TERRIBLE Kodak customer support personnel! The customer support of Kodak in India is nearly impossible to reach through the puzzling "Press Here" maze of options. The phones spontaneously disconnect once you have spent at least 5 minutes pushing buttons. Once you reach a customer service person and explain the problem, you will be "Put on Hold for a moment" then disconnected! Once you finally get someone in Kodak Customer Service, tell them NOT to put you on hold and get their name.

Kodak WILL first accuse you of "Dropping the Camera"! I only had my Kodak PlayTouch ONE DAY and did not drop it! After I had insisted that I have not, they replied "You are mistaken, everyone denies the Truth!" MY GOD! Eastman Kodak accuses a long-time customer in no uncertain terms of Lying? A once proud "Made in USA" American Company NOW with cameras from China and customer support in India accuses it's customers of lying? I am a professional, well known video producer on YouTube that knows cameras well.

The Kodak PlayTouch sound problem, Kodak's customer support claims, is "MY FAILURE to use a proper External Microphone" and "That of course the Kodak Playtouch internal microphone is a poor quality token feature"! WHAT! I have had many small portable cams like this including my Iphone, and I never had sound quality this poor EVER! Why didn't Kodak say on the box, You'll need an external microphone if you actually plan to LISTEN to your Playtouch videos!

The Kodak PlayTouch "Special Effects" features will spontaneously change between 70's Film, B&W and other FOR NO REASON. The resolution will switch from one clip to the next for no reason.

I only purchased this Kodak Play Touch video camera from the recommendation of a friend regarding an earlier, simpler Kodak digital camera that was similar. I would NEVER recommend the Kodak brand to anyone however after experiencing the HORRIFYING Customer Support.
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The manufacturer commented on this review(What's this?)
Posted on Nov 9, 2010 1:06:39 PM PST
Hi YouTubeGuru- Sorry to hear you were having trouble with your PlayTouch. Kodak just released a firmware update (v 1.18) that addresses these issues. You can download the update here: http://kodak.ly/PLAYTOUCH_118 Just select your current firmware version and your computer's operating system.

I also apologize for your support experience. That is unacceptable. I have forwarded your feedback to our Support Manager. Should you have additional questions or support requests, please let me know.

Thx much,
Beth
 
 
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Tracked by 2 customers

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Showing 1-3 of 3 posts in this discussion
A comment by the manufacturer   (What's this?)
Initial post: Nov 9, 2010 1:06:39 PM PST
Hi YouTubeGuru- Sorry to hear you were having trouble with your PlayTouch. Kodak just released a firmware update (v 1.18) that addresses these issues. You can download the update here: http://kodak.ly/PLAYTOUCH_118 Just select your current firmware version and your computer's operating system.

I also apologize for your support experience. That is unacceptable. I have forwarded your feedback to our Support Manager. Should you have additional questions or support requests, please let me know.

Thx much,
Beth

Posted on Feb 8, 2012 4:47:05 PM PST
Customer says:
I have a Zi10 / Playtouch I got used from Ebay no less. It has none of these issues, most probably end user issues. It works great for what it is, and I can't wait to start posting youtube videos with it. I got it on the recommendation of someone that uses a Zi8 to record their youtube videos, but that camera is discontinued and this one is the successor. You can't find any other camera with an external microphone jack for anywhere close to what this thing costs MSRP much less the $<50 I paid on ebay.

In reply to an earlier post on Jan 13, 2013 2:36:31 PM PST
Joe Blow says:
There's also the creative Vado HD, which can be had cheap used. Has an external mic, but, it's video quailty isn't quite as good IMO.
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3.4 out of 5 stars (218 customer reviews)
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