Customer Review

1 of 1 people found the following review helpful
5.0 out of 5 stars Excellent Customer Service, March 11, 2012
This review is from: SquareTrade 3-Year Laptop Protection Plan ($1750 - 2000) (Personal Computers)
When my son purchased a new laptop for college, I worried about what may happen to it due to transporting around campus and school to home. We purchased a Squaretrade warranty with the accident insurance. This past week my son's laptop slid off his desk onto it's side. The AC power adapter cracked. I filled a SquareTrade claim. They immediately responded and told me they would be sending me a prepaid box to send the computer and all its components to SquareTrade. I emailed customer service again and told them there was nothing wrong with the computer and my son could not be without his computer while at college. I told them we only needed a power adapter. The customer service person was extremely understanding and immediately changed my claim and allowed me to order an AC adapter from Dell. I forwarded the sales receipt to SquareTrade and within 4 days I had my check in my hand to repay me for the power adapter. I have never had such a good experience when dealing with a warranty. I have dealt with Dell, Fujitsu and HP and have always had to jump through numerous hoops to have any assistance. I would recommend the warranty to anyone.
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Location: Portage, PA United States

Top Reviewer Ranking: 19,078,634