Customer Review

5 of 6 people found the following review helpful
5.0 out of 5 stars Incredible value with plenty of features. Wonderful support from Skydog as well., November 25, 2013
Verified Purchase(What's this?)
This review is from: Skydog Web App and Smart Family Wi-Fi Router with Cloud Service Subscription (Personal Computers)
I needed a new router, and I read a review of this one from ZDNet.com. They promoted it because you could assign users to each of your devices and then track/block their Internet usage if you wanted. The primary idea is that you can block your kids after 9pm, etc.

That's cool - but I don't quite use it that way. I was having trouble getting my Xbox to stream with my Uverse modem, and I couldn't determine the problem. The Skydog router disables DHCP and allows the AT&T router to handle that, while it turns off the AT&T wireless functions and handles that part. Now I can assign names to the devices in my house and determine which one is eating up the bandwidth. That was worth every penny.

The unexpected surprise was the customer service. I get a text on my phone each time a new device is added, and I can assign a name to the device (PC, Xbox, etc) right from my phone via a link in the text. But when I got my router, the mobile site was being upgraded. That meant that I couldn't get anything to work when I clicked the link. I e-mailed the customer service line, and I got a reply within a couple of hours. The CS rep asked some questions and actually carried on a conversation with me for a couple of days with ideas about how to help. They responded a week later just to make sure that all was still working ok.

This router is everything that the description promises it will be. The Amazon deal giving you 2 extra years of Cloud service is an added value that is going to be hard to beat.
Help other customers find the most helpful reviews 
Was this review helpful to you? Yes No

Be the first person to comment on this review.

[Add comment]
Post a comment
To insert a product link use the format: [[ASIN:ASIN product-title]] (What's this?)
Amazon will display this name with all your submissions, including reviews and discussion posts. (Learn more)
Name:
Badge:
This badge will be assigned to you and will appear along with your name.
There was an error. Please try again.
Please see the full guidelines here.

Official Comment

As a representative of this product you can post one Official Comment on this review. It will appear immediately below the review wherever it is displayed.   Learn more
The following name and badge will be shown with this comment:
 (edit name)
After clicking the Post button you will be asked to create your public name, which will be shown with all your contributions.

Is this your product?

If you are the author, artist, manufacturer or an official representative of this product, you can post an Official Comment on this review. It will appear immediately below the review wherever it is displayed.  Learn more
Otherwise, you can still post a regular comment on this review.

Is this your product?

If you are the author, artist, manufacturer or an official representative of this product, you can post an Official Comment on this review. It will appear immediately below the review wherever it is displayed.   Learn more
 
System timed out

We were unable to verify whether you represent the product. Please try again later, or retry now. Otherwise you can post a regular comment.

Since you previously posted an Official Comment, this comment will appear in the comment section below. You also have the option to edit your Official Comment.   Learn more
The maximum number of Official Comments have been posted. This comment will appear in the comment section below.   Learn more
Prompts for sign-in
 


Review Details

Item

Reviewer


Location: Birmingham, AL

Top Reviewer Ranking: 296,524