5 of 6 people found the following review helpful
Incredible value with plenty of features. Wonderful support from Skydog as well.,
Verified Purchase(What's this?)
This review is from: Skydog Web App and Smart Family Wi-Fi Router with Cloud Service Subscription (Personal Computers)
I needed a new router, and I read a review of this one from ZDNet.com. They promoted it because you could assign users to each of your devices and then track/block their Internet usage if you wanted. The primary idea is that you can block your kids after 9pm, etc.
That's cool - but I don't quite use it that way. I was having trouble getting my Xbox to stream with my Uverse modem, and I couldn't determine the problem. The Skydog router disables DHCP and allows the AT&T router to handle that, while it turns off the AT&T wireless functions and handles that part. Now I can assign names to the devices in my house and determine which one is eating up the bandwidth. That was worth every penny.
The unexpected surprise was the customer service. I get a text on my phone each time a new device is added, and I can assign a name to the device (PC, Xbox, etc) right from my phone via a link in the text. But when I got my router, the mobile site was being upgraded. That meant that I couldn't get anything to work when I clicked the link. I e-mailed the customer service line, and I got a reply within a couple of hours. The CS rep asked some questions and actually carried on a conversation with me for a couple of days with ideas about how to help. They responded a week later just to make sure that all was still working ok.
This router is everything that the description promises it will be. The Amazon deal giving you 2 extra years of Cloud service is an added value that is going to be hard to beat.