Customer Review

23 of 42 people found the following review helpful
1.0 out of 5 stars At least it makes noise, August 8, 2011
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This review is from: Whynter ICM-15LS Ice Cream Maker, Stainless Steel (Kitchen)
Ice cream maker arrived on August 5, with packaging intact and in good condition. Allowed machine to sit overnight before use; instructions recommended at least two hours. Followed directions and added very cold (37 degrees) ice cream mix. Within 45 minutes, the mix temperature had risen to 60 degrees. Obviously the machine had no chilling action. Restarted machine several times to (hopefully) restart the functions. This machine does not cool. Also, the computerized time reset button does not work. It seems very curious that the last few reviews are negative and indicate machine malfunctions. It almost sounds like the manufacturer is recycling previously returned machines just to clear out their warehouse.

We used an old tried-and-true Waring ice cream maker, ice with rock salt, for 30 years. When it died, I thought we should get with the current technology and splurged for the Whynter machine. What a bitter disappointment. Amazon, this purchase will be returned.
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Tracked by 2 customers

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Showing 1-3 of 3 posts in this discussion
Initial post: Jun 2, 2012 10:11:58 AM PDT
S. Swan says:
Am utterly amazed at the folks who write one-star reviews based upon the receipt of faulty equipment. Folks, a bad piece of hardware is not the basis for a review. Perhaps the basis for one star off the total, but not a one-star review. Sometimes stuff doesn't work. You have to return it. If you have another poor experience, then it's time for the one star. If you have a good one, there's nothing wrong with the product. Get real!

In reply to an earlier post on Oct 26, 2012 8:21:25 AM PDT
Dr Phil says:
Without a doubt, this comment by "S. Swan" is the sanest, most sensible advice I have seen to date relating to these negative reviews. How true -- people get a DEFECTIVE unit and they size up their opinion based on that. It's like seeing someone with great abilities, potential, etc. who's been in an accident and is laid up a bit and you make your assessment of that person's abilities/qualities based on where they are in bed!

GET REAL sort of says it all.

I would go further and recommend that Amazon delete all reviews that are based on defective equipment since that is not indicative of how the item actually performs when up to specs. I can understand how people can be frustrated by a purchase, have high anticipation of what the product is supposed to do, and in a moment of rashness write these low-opinion reviews. My advice: Take a walk, take a break, take a big breath and RELAX over the matter, send the unit back, try another one and THEN consider a review! I've even gone so far as to correct what I think are manufacturing oversights (such as my review of the Ninja food processor).

When people are looking at these reviews hoping to get insight into what they can expect from a properly operating product, reviews based on defective equipment serve no useful function.

In reply to an earlier post on Aug 11, 2013 8:07:43 PM PDT
Blue Jade says:
I do NOT think reviews based on defective equipment should be eliminated. If a significant number of people are having that experience, that would indicate a quality control issue and very well might affect my purchase decision.
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4.3 out of 5 stars (79 customer reviews)
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