Customer Review

6 of 9 people found the following review helpful
2.0 out of 5 stars As described but not what I expected, March 16, 2012
Verified Purchase(What's this?)
This review is from: SquareTrade 3-Year Tablet Protection Plan ($300-$350) (Personal Computers)
I bought this warranty for my Toshiba Thrive. When I broke my screen, I contact to Squaretrade with expecting that they will fix my tablet, because it was being sold a lot.
However, they told me that since it costs a lot of money to fix the broken screen, they would not send my tablet back. Instead they sent me the check which is equivalent value to what I paid for my tablet.
But what I really disappointed is their attitude when I asked how my tablet would be handled. Although it was locked, a professional can break into it and can get information about my accounts at Google, Facebook, Twitter, and etc. When I asked them how they will going to dispose my tablet, one of customer service specialists replied as "We understand your privacy and do not leak the information whatsoever." I hope they did not leak my information.

BTW the reason why the most of people make "5-star" reviews is because the SquareTrade gives $100 Gift Card to someone who wrote 5-star review.
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Tracked by 3 customers

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Showing 1-3 of 3 posts in this discussion
Initial post: Sep 26, 2012 4:03:57 PM PDT
A. Sadeghi says:
Therefore, did they sent you the check quickly? How do you know that they gonna pay $100 Gift Card to someone who wrote 5-star review.

Posted on Jun 8, 2013 10:16:42 AM PDT
omg they sent your money back and you're complaining. man can't please some people!

Posted on Jun 11, 2013 1:45:38 PM PDT
Last edited by the author on Jun 11, 2013 1:46:58 PM PDT
I can't believe that anyone would send their personal computer, tablet, or phone anywhere with all the information on it! That's just asking for trouble. Always make (or have) a complete back up and then do a deep erase of the hard drive.

Now, in this situation with a broken screen, it might be more dicey-- you might need some way of hooking up an external monitor so that you can see what's going on.

Oh, and you've just libeled all the 5-star reviewers by claiming that they get gift cards. In my experience, SquareTrade does a fine job-- excellent repairs, fast turn-around--and I've never received a gift card from them. (Too bad, that! :-) )
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