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Benefit of reading lies in practical application,
This review is from: Listening to Conflict: Finding Constructive Solutions to Workplace Disputes (Hardcover)
I work for a book summary company. One of the books selected for summary is this book.
Wherever two human beings interact, conflict is bound to happen and therefore in organizations where people from different backgrounds and personalities intermingle, disputes are more likely to occur. This is because each one wants to hold on to his/her stand and consider accepting other points of view as clear surrender. However, Erik Van Slyke provides a meaningful guide to understanding conflict and how best to approach for ultimate resolution. Biases and prejudices give rise to incompatibility but self-awareness leads to self-mastery, which is at the base of efficient conflict resolution. Detailing the fine art of listening and the many obstacles as well as steps for collaboration and principles of interaction, the book examines all these issues capably using exercises, examples and models. By applying and observing these practices, you could help resolve conflicts at workplace and even play a neutral referee between disputing parties. Indeed the author emphasizes the need for viewing conflicts as constructive opportunities to exchange information and differing viewpoints so as to arrive at a collaborated understanding. Perhaps the benefit of reading this book lies in actually applying and implementing the guidelines provided. It definitely is worth trying.