68 of 73 people found the following review helpful
HORRIBLE CUSTOMER SUPPORT,
This review is from: Sling Media Slingbox PRO-HD SB300-100 (Old Version) (Personal Computers)
Buyer Beware!!!! Sling Media has by far the worst customer support I've ever encountered from a technology company. I've had an open case for a faulty IR port on my Sling Media product for the ENTIRE 18 months that I've owned it and they refuse to replace my product. They gave me the run around from an incompetent foreign based support staff, over and over again, and never follow up with a resolve. All I wanted was a replacement.
If you buy a Sling product and have a problem you have been warned.
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Showing 1-2 of 2 posts in this discussion
Initial post: Jul 13, 2009 9:51:36 PM PDT
Sling used to have very good customer support. Since DISH bought them, their software is terrible and untested before distribution and their support is even worse! Buyer beware indeed!
In reply to an earlier post on Nov 26, 2009 8:49:16 PM PST
J. Kevin Chambers says:
I've heard too much about poor customer service. I think I'll skip buying a Slingbox. Besides, I try to avoid any company that outsources CS outside of the US.
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