Customer Review

93 of 123 people found the following review helpful
1.0 out of 5 stars Leaks - Not worth the $$$, July 8, 2011
This review is from: Brita Sport Water Filter Bottle, 20-Ounce, Blue (Kitchen)
I purchased these bottles at our local grocery store @ $8 each. I thought these bottles would be great to have in our RV when we travel to areas of the country where water doesn't taste that great.... I was WRONG!

I hand washed the bottles, filled, and assembled them, and planned to dispense them to purge dust from the filters before the first use - just as indicated by the product instructions. Even though I assembled the bottles correctly, (nothing cross treaded or squeezed), water immediately worked its way past the threads of the main cap and leaked EXTENSIVELY!

I visited the Brita website to find contact information, and noticed the customer reviews right on the product page. After reading them, I discovered that MANY customers had the exact same issue with these bottles. I e-mailed Brita customer service, and all I received was their "general form letter"; which instructed me to do everything I TOLD them I had already done. Their response even went on to tell me to not confuse CONDENSATION for leaks! Seriously? Like I would really mistake condensation for water GUSHING past a threaded cap?!?!? Idiots.

Brita customer service is just as worthless as this product.
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Showing 1-2 of 2 posts in this discussion
Initial post: Apr 28, 2012 4:18:12 PM PDT
Last edited by the author on Apr 28, 2012 4:19:02 PM PDT
Ryan says:
http://www.youtube.com/watch?v=B7rpWc4Xezk

I can't believe they would have the nerve to blame the customer!! They must know by now that its not caused by the user...

Posted on Jun 4, 2013 7:42:10 PM PDT
It's sad but true there are some defects and you should get your money back or a replacement. I think u stripped the plastic (whick is very cheap) and then it doesnt work. It took me over one minute to get the lid on right. Also, if u put this water bottle in the freezer u will break it.
Anything thats made of plastic is going to be cheap.
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