Customer Review

21 of 26 people found the following review helpful
1.0 out of 5 stars Could not be more frustrated, August 25, 2012
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This review is from: Rosetta Stone Spanish (Latin America) Level 1-5 Set for Mac [Download] (Software Download)
Admittedly this is not a review of the product, since I CANNOT ACCESS IT. I downloaded it a few days ago, tried 3 times to install and run it on my own, then spent a few hours on the phone with Amazon. They couldn't figure it out, so they sent me to Rosetta Stone. Spent an hour on the phone with Rosetta Stone, they couldn't figure it out. They told me they had to "escalate" the issue and send it to someone else - and those people won't be around till tomorrow. I said that was unacceptable. I purchased the product on Thursday, it was supposed to be immediately available - it's now Saturday and I still can't access it. I need to be using the product for work. This has been an extremely frustrating process and to say I'm unsatisfied with the product would be an understatement.
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Location: Cambridge, MA

Top Reviewer Ranking: 113,943