152 of 189 people found the following review helpful
Nice little drive, if only the cable ever worked,
This review is from: Toshiba Canvio 750 GB USB 3.0 Portable Hard Drive - HDTC607XK3A1 (Black) (Personal Computers)
I want to give this drive a glowing review. I simply cannot. It is great in all respects except for one critical one: the USB cable that connects the drive to your computer only works intermittently at best. At first, I thought this was just a defective unit but after some online research and a peek at other Amazon reviews of Toshiba external hard drives, I learned that it is just typical for the product line. If the cable is not laying exactly the right way, is moved in the slightest, or is just in a bad mood, your connection will fail -- subjecting your data to corruption. Unfortunately, this critical flaw required me to buy another product and to soundly reject Toshiba external drives.
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Showing 1-10 of 16 posts in this discussion
Initial post: Jan 22, 2012 3:52:02 AM PST
R. Smith says:
Why wouldn't Amazon or Toshiba replace the cable? It has a 3 year warranty.
Posted on Feb 11, 2012 10:06:54 AM PST
Thanks, I will avoid this product.
In reply to an earlier post on Feb 13, 2012 9:08:51 PM PST
I doubt that Amazon has the ability to without opening another drive.
Toshiba has a very pooly thought out business policy; one that makes customers switch to other suppliers, and complain on public forum like this.
They will (currently) not replace just the cable, you have to send the whole drive back to get a "credit" coupon.
So much for all the data you have on the drive.
Can you imagine having to return you laptop becaue the power supply cord went bad? That is essentially what this policy is like.
Posted on Feb 19, 2012 9:30:20 AM PST
Koert R. Howland says:
I also purchased the Toshiba external USB hard drive. I found that right out of the box, I was having issues with the cable connection. Move it just a little bit to the right - it works. Square the USB connection up, and the connection is lost. I am going to try and return this product ASAP.
Posted on Apr 25, 2012 8:51:01 AM PDT
Leslie Shapiro says:
Ryan, Thanks for your review. I am having the same problem. Returning today.
In reply to an earlier post on Jun 5, 2012 3:40:18 PM PDT
Well, you may avoid this product, however this is a common side affect of many of the Hard Drive usb's my WD My Book 2TB has the exact same problem, hard drives are very very sensitive, and most likely if you are someone who moves a lot or is jerky the connection will fail and you will haveto do it again. As of right now this is a common problem this hard drive is very good and if you're not very jerky it performs just as well as any othe hard drive will that is not using an SATA connection.
Posted on Jul 22, 2012 8:08:38 PM PDT
You were not kidding. It does have a bad USB connector. I discovered that if you push it only half way in the USB port it will stay connected perfectly.
Posted on Sep 10, 2012 10:23:28 PM PDT
a new cable would cost what 10 dollars, however, i have noticed that the usb3 connection itself is what is the problem, it is an odd connection in order to make it backwards compatible to usb2, i think they should redesign a separate and unique usb3 connection in order to correct this, what do you think
In reply to an earlier post on Oct 8, 2012 5:17:01 AM PDT
Last edited by the author on Oct 8, 2012 5:18:14 AM PDT
Being backwards compatible is part of the spec for USB 3.0 hardware IN GENERAL (not just the cable for THIS product), so it's not a relevant complaint for this product.
In reply to an earlier post on Oct 17, 2012 4:07:01 PM PDT
ben m. says: