Customer Review

30 of 35 people found the following review helpful
4.0 out of 5 stars ***ULTRAVIOLET OFFERING RESOLUTION***, November 11, 2011
This review is from: Harry Potter & Deathly Hallows Part 2 [Blu-ray] (Blu-ray)
I could not download my digital copy onto itunes, which prompted me to read the reviews here. I was so frustrated to learn it was not user error, and would not be able to download onto my chiilds itouch. This purchase was made for that specific reason. We immediately contacted Ultraviolet support. At first it did not look good as we were given a "ticket #" and told we would be contacted via email. Well, much to our surprise we received a response within the hour. They understood the issue and want to rectify the problem and make sure the customer is satisfied. They offered to send us an itunes code to download a digital copy immediately. We did have to first reply with our original redemption code found in the dvd insert. Upon doing so, we received a response back from them within 5 minutes, giving us our itunes code. I am not sure if this will solve everyines issues, but hopefully it will please a majority of those upset by this issue.
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Comments

Tracked by 2 customers

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Showing 1-10 of 15 posts in this discussion
Initial post: Nov 11, 2011 11:43:28 PM PST
This worked for me too. I just went out to bestbuy and got a copy so I could try. It took a few clicks to find the right support page, but once I did I was blunt in asking for an iTunes key and I got one with the submital of my ultraviolet key.

The email I got went on about customer service and that they were doing this since UV is a new technology. I'll tell you this, it's going to be a forgotten technology soon.

Thanks swim*mom, you saved the day!!!

Posted on Nov 11, 2011 11:57:54 PM PST
pika2000 says:
Unfortunately not the case with me. They simply said it doesn't work with iTunes, and blamed the retailer. That's it. Any further responds I made were replied back with the same copy-n-pasted answer. Such a disappointment.

In reply to an earlier post on Nov 12, 2011 2:48:18 AM PST
Last edited by the author on Nov 12, 2011 2:49:03 AM PST
A Jordan says:
Who exactly did you contact or which page did you go to? Can yo past the address? I am so frustrated. I feel really ripped off. It seems like I am always getting ripped off by someone. They force us to give them our personal information, download a pointless program and then give us a bunch of small print that is basically telling selling us the same moving back to us again that we just purchased. In the small print it appears to say something about how you only have three downloads off the internet if you want to watch your film online and if you go over that you pay. And if you should wait over three years you also pay. At least that is how it read to me.

In reply to an earlier post on Nov 12, 2011 6:29:14 AM PST
Wow! If they start limiting iTunes codes they are going to have an even bigger maelstrom. Between Amazon, Flixsters own boards, and a few other places, I've never seen such a fallout.

Anyway, this is what I did:

Goto http://support.ultraviolet.flixster.com/
Click on contact us

I submitted text similar to this:

"Hello, I understand from the Amazon boards that you are providing iTunes codes to resolve the debacle over the Harry Potter 7 digital copy issue. I have an ultraviolet key which is: XXXXXXXXXX. Can you please send me an iTunes code? Many thanks."

It really took about 5 minutes and they sent me an iTunes code.

In reply to an earlier post on Nov 12, 2011 6:36:09 AM PST
Last edited by the author on Nov 12, 2011 6:44:46 AM PST
Just added details above. I feel ripped off too. Just another example of some Movie execs trying to make yet another buck on an unsuspecting public. I bet if there was a class action law suit over the words "digital copy" they would change it back to iTunes or at lest remove the stupid download limit.

I still for one think it will fail because no one wants to put up with a crappy new service on something like this these days. I mean serious what is the value prop to consumers over what they have today i.e. iTunes? Who is honestly going to use yet another service to get the same movies they can get through iTunes, especially if the have to pay after X number of downloads. If it's not simple and clean then people will shy away from it. So maybe we have to live with UV for a year or 2, but it will fail.

In reply to an earlier post on Nov 12, 2011 8:00:26 AM PST
swim*mom says:
Thank you for replying to posts with instructions

Posted on Nov 12, 2011 8:08:09 AM PST
swim*mom says:
Here is how we received our code for the itunes download. We had created our Flixter?UltraViolet account. We logged in and contacted customer support via live online chat. That began the process, and the whole thing was resolved in a couple hours. I would hope they would offer this resolution to all who created an account and have the movie redemption code.If not, I suggest you make them aware that you know of others that have been given this resolution.
I definitely do not agree with the product they put out there, aka digital copy. However, I am more than pleased with how they handled my complaint. I hope this helps and that everyone receives this offer. Now if I could only make this the top review so others could see it immediately, I think that would save a lot of frustration.

In reply to an earlier post on Nov 17, 2011 8:20:58 PM PST
Jon Rosen says:
Thanks for posting this. I sent them your polite message instead of the raging screed that I probably would have sent and received my code within an hour. UltraViolet is so craptastic that I will never buy a Blu-ray disc with it again. What a miserable experience, and did you read their privacy notification? It's horrendous.

Posted on Nov 23, 2011 9:21:38 AM PST
Ray Mack says:
I got the same 1st email from UV support when I went to their website and opened a ticket, but then sent a reply back stating that there are a lot of us on the internet slamming their new technology and that I heard a code for ITunes was being offered. Within 5 minutes I received the ITunes code and instructions.
If you get a canned response the 1st time fire back an email and request an ITunes code. We need to get this to TMZ or Jon Stewart to really put the pressure on WB and UV... Have a safe holiday

Posted on Nov 27, 2011 5:42:15 PM PST
CB says:
Just submitted my email... They first responded that I needed to include my redemption code (which I did the first time), but I just hit reply and put the code in again, and within a couple minutes, I got the email with the code for itunes.... downloading as we speak! THANKS SO MUCH for whomever thought to email them and started the ball rolling!! YAY!
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