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Customer Review

305 of 361 people found the following review helpful
5.0 out of 5 stars world class turn around..awesome customer service, March 7, 2012
Verified Purchase(What's this?)
This review is from: Pix-Star 10.4 Inch Wi-Fi Cloud Digital Photo Frame FotoConnect XD with Email, Online Providers, iPhone & Android app, DLNA and Motion Sensor (Black) (Camera)
Just got the frame and was really excited. Became very disappointed quickly when it would not stay online, frame kept freezing,remote control froze, etc. The only way to fix the freezing was to unplug and re boot.Did this about 10 times until I finally just gave up. The company website contains no phone numbers however the email address i sent my complaint to responded almost in real time and advised me that the only fix was for them to send me a new unit.

They are sending me a new one that should be here in 4-5 days along with a return lable/postage for the return. Hopefully, i can change my 1 star rating to 4 stars soon.

Will update as soon as issue is resolved

UPDATE ****************************************************************************************************

just got the frame from DHL, opened it up , plugged it in and poof..it just works!

I have to say a word about the customer service from Arnaud, this guy literally sent me dozens of emails keeping me informed with the progress and with instructions to hook up the new frame. Once I got it going, he helped me every step of the way . Its working great, pics look great ....perfect:)

This sort of service is why I can feel very honest about changing the review to 5 stars. The first frame might have been defective, but the customer service for the replacement more than made up for it.

this was WORLD CLASS SERVICE..BEST IN MY LIFETIME

thnaks again Arnaud, for going MILES above the call of duty.
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Showing 1-5 of 5 posts in this discussion
Initial post: Nov 25, 2013 10:40:16 PM PST
Kevin Gale says:
To echo Stacey's experience, my first picture frame also kept freezing and my second one's wifi was poor. But Arnaud responded very quickly to my emails and replaced the picture frame twice for me - no questions asked. I'm very glad I stuck with the product as the third unit worked perfectly (I've had it for around 18 months now) and I absolutely am still thrilled with it.

In reply to an earlier post on Nov 7, 2014 9:15:44 AM PST
jjsink says:
I agree, Arnaud is most helpful and goes that extra mile to make sure you're satisfied with your frame.

Posted on May 27, 2015 10:38:57 AM PDT
How much data does it use per update? How often typically does the frame update? My day get 5 gb per month on his service.

Posted on Sep 3, 2015 10:13:44 AM PDT
My experience with PixStar (and Arnaud) was very similar recently - glad to see consistency in this industry somewhere!

Posted on Nov 16, 2015 10:23:38 AM PST
Last edited by the author on Nov 16, 2015 10:24:25 AM PST
I am glad to see this. Armand is the one who sent me information about getting a new frame. When I got the PayPal invoice from a flat in Hong Kong, I was sceptical about paying. Nice to know he really does exist
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