Customer Review

40 of 50 people found the following review helpful
3.0 out of 5 stars Worked Great While It Worked......, November 27, 2011
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This review is from: ASUS BW-12B1ST/BLK/G/AS 12X Blu-ray Internal Burner Drive with Disc Encryption - Black - Retail Box (Personal Computers)
Bought this for my new PC build because of the specs and price. Worked great for a couple weeks then suddenly stopped for no apparent reason. Windows 7 Troubleshooting says the drivers need to be reinstalled but can't find them. I went to the Asus website and tried to download drivers but their download page doesn't function properly. Specifically, it asks you to choose your OS from a dropdown menu but the menu is empty. The website will not allow you to continue without making one choice from a menu of 0 items so you can't proceed. If this is Asus customer service then this will be the last Asus product I buy.

UPDATE: I was able to get the unit working again by restoring my pc to a point before the drive issue occurred. I have had no problems with the product since but I never did receive a reply from Asus Customer Support. So, while I have upgraded the item rating to 3 stars I don't think I could ever suggest buying any Asus product because their Customer Support is non-existant.
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Tracked by 1 customer

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Showing 1-6 of 6 posts in this discussion
Initial post: Dec 27, 2011 6:52:34 AM PST
If your drive stopped working you might have the nifty windows 7 optical drive issue that has plagued me and my clients many times. doesnt sound like the drive though. try the provided link and see if that works for you. http://support.microsoft.com/mats/cd_dvd_drive_problems

In reply to an earlier post on Dec 27, 2011 9:25:17 AM PST
kjm8888 says:
Thanks for the link. I was actually able to get it up and running again by restoring the pc to a point before the problem occurred. Of course, that resulted in a loss of numerous updates that had to be redone but I haven't had any drive problems since. I will keep the link in case I have any future issues.

In reply to an earlier post on Jan 26, 2012 12:41:34 AM PST
[Deleted by the author on Jan 26, 2012 12:41:53 AM PST]

Posted on Nov 2, 2012 7:22:34 PM PDT
A. Stephens says:
I couldnt agree more. Asus within the last couple of years SUCKS. I recently bought a motherboard from them for a new build I was making. When I recieved the board it was DOA. I sent it back to them and they said they cannot refund my money because the board has bent pins. I know there were no bent pins when I sent it to them. I will never buy Asus again. I spreading the word that Asus blows to all my firends. Anyways appreciate the heads up on the drive. I will look into other manufacturers.

In reply to an earlier post on Dec 4, 2012 6:25:24 PM PST
B. Flick says:
Most electronics manufactures have defects in products occasionally. It's unfortunate that you received a bad product and had a rough time with their support, but there are things you could have done differently to ensure that you got better service (take photos before shipping the product, ask for cross shipping and put down a credit card for collateral, or go through the seller instead of the manufacturer). This one anecdote should by no means speak for the reputation or quality of the company.

In reply to an earlier post on Aug 28, 2013 3:54:28 PM PDT
Bdubslawman says:
@ B.Flick not sure why your comment got two No's it's spot on.
C.Y.A. with photos documentation etc.
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