2 of 3 people found the following review helpful
This review is from: 101 Answers to Questions Leaders Ask (Paperback)
Studer offers solid, straight forward advice for healthcare leaders at all levels. Whether you are a CEO, manager or shift supervisor, you will find pearls of wisdom that will help you to stay the course on your quest to achieving service excellence. The simple, Q&A approach makes this book a quick read. Studer addresses some of the most common challenges managers face when trying to make a culture change.