71 of 75 people found the following review helpful
A Great disappointment,
This review is from: Buffalo MiniStation Extreme USB 3.0 1 TB Rugged Portable Hard Drive (HD-PZ1.0U3B) (Personal Computers)
This is not the buffalo quality I expect and their warranty is questionable, espeically for their high end Extreme Ministation USB3 product. I purchased this product new on January 8 2012, used it without issues for 3 months, took it on my extended vaction and when I got there I set up the same laptop I always used it with, plugged in the units USB cable and nothing! Its built in light did not light and its harddrive did not make a sound; not a good sign. I plugged in another very old ministation and everything worked fine. Both ministations were backed side-by-side in the same case logic hardsided storage container. I tried everything I could to make it even light, to no avail. I then called their Tech support and was told they would send me a new one through their Warranty RMA procedure. Step 1 requires that I send them a copy of my purchase order - how many people carry a copy of their proof of purchase order with them when they go on vacation? I certainly do not and without it I am dead in the water. In the meantime I read through their "Advance Replacement Warranty agreement, which they require you to agree to before anything happens. To start with they require a payment of $30 as a non-refundable processing and handling fee!!! In addition on the second page of the Agreement they state that you will receive a REFURBISHED unit as a replacement unit! What are they thinking? I carefully made my original purchase decision based on the EXTREME PROECTION offered by this device and I expected far better reliability and performance than I received from this unit. I guess this is what they consider EXTREME ... you get to pay $30 for a processing fee to get a refurbished Warranty replacement unit for a 3 month old NEW device covered by their 3 year warranty. Suffice it to say I am very disappointed with both this Company's policies and the total lack of dependability I received from this unit, plus of course I lose all my important data saved on this device, not to mention the hassel they put you through with their "3 year Warranty" program policies. This will be an on=going process for me and I am not even sure I want to play their game when their best EXTREME product leads you to where I am now at. I only wish I would have known what I am now involved in Before I ever made this purchase!
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Showing 1-3 of 3 posts in this discussion
Initial post: Feb 24, 2013 2:20:57 PM PST
A. Montes says:
Thank You for the review, are you using the replacement that they sent to you or you got a different brand? I'm now after your review in between Seagate Backup plus and Silicon Power Rugged Armor A80.
In reply to an earlier post on Feb 25, 2013 5:16:47 AM PST
This was not a good experience. From my review you can see that I did not have all the documentation they required while on my extended vacation, so there was no possible way I could convince Buffalo to exchange my unit, hence I proceeded to try and figure out what happened! To make a long story short, I very carefully examined how the cable/connector was secured into the top of the drive and finally decided that under my circumstances, I had no choice but to try and repair it myself - assuming the problem was in that interface, if the problem was not there I would be no worse off, a nonworking unit is a nonworking unit. I carefully worked the connector out along with it's attached cable and convinced myself that I would try and re-install it, doing the best I could to make sure the pins where lining up and just pushed hard to get the connector to go in. I guess I was lucky, it worked and I am still using it even though my vacation has long since ended and I do have all their required paper work to return my defective unit. Suffice it to say I do not touch that connector and the unit sits quietly next to my laptop and appears to be working okay. I am extremely careful IF I need to move it because I have no idea exactly how secure that connection is. My thought was that because I paid good money for the thing, and since I was apparently able to get it working again, I would just use it until it failed. there was no way that I would even want another product made by this Company. I thought I bought the best - most reliable, etc. and ended up with a large problem. Based on the way they treated my problem, once was more than enough. In my opinion I would look at the units you mentioned and go with which ever I thought best; plus make sure that you know in advance what their warranty / customer service amounts to. Good luck. fastputt
Posted on Oct 24, 2013 10:07:31 AM PDT
Last edited by the author on Oct 24, 2013 10:46:08 AM PDT
So, it sounds (from this review and two others) like the USB cable can work its way loose, especially when the device is jostled (as it was when you were on vacation). I can see how that's a problem, but maybe not that big of one if people know to expect it and what to do when it happens. Perhaps you'd consider editing your review to include your solution for that, so that those who don't read these comments don't get the wrong impression and think that that drive, itself, has failure issues.
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